Associate Implementation Consultant – Food & Nutrition Services

About the role

Illumia is an industry leader in integrated technology solutions for education, healthcare, and business campuses worldwide. As an Associate Implementation Consultant specializing as the Subject Matter Expert (SME) for the NetMenu platform, you will deliver on‑site and remote implementations for Healthcare and Higher Education clients, guiding them through best practices for back‑of‑house food production operations.

Responsibilities

• Lead on‑site and remote implementations of the NetMenu platform, focusing on back‑of‑house food production operations within healthcare and higher education environments.
• Deliver comprehensive training to kitchen and food service teams, sharing best practices tailored to back‑of‑house workflows including inventory management, retail menu operations, purchasing and receiving, and requisitions.
• Collaborate closely with internal teams (Implementation, Project Managers, Database Services, FNS Integration Services, Sales, Support, Managed Services) and external customers to ensure NetMenu is effectively integrated into food production and kitchen operations across campuses and sites.
• Maintain documentation, including agendas, status reports, and implementation plans.
• Meet revenue and billable utilization goals through effective project delivery and client satisfaction.
• Continuously expand your knowledge of NetMenu and related Illumia systems to remain the go‑to expert for food production, kitchen operations, and item and recipe management implementations.

Requirements

• Bachelor’s degree preferred, or 1 to 3 years of hands‑on experience in back‑of‑house kitchen operations within a healthcare or higher education setting.

Qualifications

• In‑depth knowledge of food production operations including inventory management, retail menu operations, purchasing and receiving, and requisitions across campuses or sites.
• In‑depth knowledge of item and recipe creation, including production recipes, yield testing, and standardized recipe management.
• Strong experience with relevant systems and proficiency in training and presenting.

Skills

• Excellent writing, communication, interpersonal, and human relations skills.
• Effective time management, decision‑making, and organizational abilities.
• Customer‑first mindset with a professional appearance.
• Intermediate proficiency with Microsoft Office suite.
• Ability to manage stressful situations effectively.

Benefits

• Flexible time off including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans effective first day of employment.
• Employer‑paid life insurance, AD&D, short‑term and long‑term disability insurance.
• Comprehensive employee assistance program (EAP).
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Schedule

Travel is required for this position and will fluctuate based on client needs, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday. When not traveling, the role is home‑office based. A valid driver’s license is required.