Associate Implementation Consultant – Food & Nutrition Services

About the role

As an Associate Implementation Consultant specializing in the NetMenu platform, you will play a critical role in delivering both on-site and remote implementations for Illumia's Healthcare and Higher Education clients. Your hands-on experience in kitchen and back-of-house food production operations, including inventory management, retail menu operations, purchasing and receiving, requisitions, and item and recipe creation, will be essential as you lead the deployment of NetMenu across campuses and sites.

Responsibilities

• Lead on-site and remote implementations of the NetMenu platform, focusing on back-of-house food production operations within healthcare and higher education environments
• Deliver comprehensive training to kitchen and food service teams, sharing best practices tailored to back-of-house workflows including inventory management, retail menu operations, purchasing and receiving, and requisitions
• Collaborate closely with both internal teams and clients to ensure NetMenu is effectively integrated into food production and kitchen operations across campuses and sites
• Maintain documentation, including agendas, status reports, and implementation plans
• Meet revenue and billable utilization goals through effective project delivery and client satisfaction
• Continuously expand your knowledge of NetMenu and related Illumia systems to remain the go-to expert for food production, kitchen operations, and item and recipe management implementations

Requirements

Bachelor’s degree preferred, or 1 to 3 years of hands-on experience in back-of-house kitchen operations within a healthcare or higher education setting

In-depth knowledge of food production operations including inventory management, retail menu operations, purchasing and receiving, and requisitions across campuses or sites

In-depth knowledge of item and recipe creation, including production recipes, yield testing, and standardized recipe management

Strong experience with relevant systems and proficiency in training and presenting

Excellent writing, communication, interpersonal, and human relations skills

Effective time management, decision-making, and organizational abilities

Customer-first mindset with a professional appearance

Intermediate proficiency with Microsoft Office suite

Ability to manage stressful situations effectively

Qualifications

Essential Functions Of The Job

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA).

What You Get

• Flexible time off to include paid holidays and volunteer time
• Robust health, dental, and vision insurance plans on your first day of employment
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance
• Comprehensive employee assistance program (EAP)
• Flexible spending account (FSA) or health savings account (HSA)
• Matched 401(k) Employee stock purchase plan

What Is Good To Know

• Travel is required for this position and will fluctuate based on client needs, typically ranging from 50% to 75%, with travel primarily occurring Monday through Thursday
• Can adhere to company travel and expense reimbursement policies
• Home office-based when not traveling
• Valid driver’s license required