Associate III - ECC Enterprise Support, Bilingual-Spanish (Remote)

Key Responsibilities

• Build and maintain positive relationships with donors, participants, businesses, and community organizations.
• Provide outstanding service through phone, email, chat, text messaging, and social media platforms.
• Support fundraising efforts and Fitness Programs through participant engagement, donor stewardship, and customer service.
• Respond promptly and professionally to inquiries, concerns, and requests.
• Accurately document interactions and input information into various software systems and databases.
• Collaborate with internal teams to gather information and communicate updates effectively.
• Prepare reports, track participant and donor information, and assist with administrative tasks.
• Handle confidential information with professionalism, discretion, and integrity.
• Manage multiple priorities, projects, and deadlines simultaneously in a dynamic environment.

Required Qualifications

• A High School Diploma or equivalent required.
• Minimum of 2 years of experience in customer service, sales, call center operations, or a related field.
• Excellent verbal and written communication skills with the ability to engage audiences across multiple communication platforms.
• Strong customer service orientation and interpersonal skills.
• Proven ability to build relationships and navigate conversations with professionalism and empathy.
• Ability to accurately process and enter information into various software systems.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• Experience handling confidential and sensitive information.

Benefits & Perks

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status. No Search Firms ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.