Member Experience Associate (Bilingual; Spanish) (Remote)

Key Outcomes

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of all connected leads
• 25% or more of all connected members take a class within 1 week of an engagement outreach
• Maintain 92% or higher customer satisfaction score

Most Important Skills

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold's technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to "connect the dots" so previous experiences can be applied in new contexts

Desired Additional Skills

• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

About the Role

Bold is a leading healthy aging platform offering personalized, evidence-based exercise programs for Medicare members. Our innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love and achieve significant health outcomes. We are backed by leading investors including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Responsibilities

• Conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates
• Work 8-5pm PST hours

Requirements

• Bilingual (Spanish/English)
• Full-time remote role
• Report to Manager of Member Experience

Qualifications

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bold's technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to "connect the dots" so previous experiences can be applied in new contexts
• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

Skills

• Strong communication and interpersonal skills
• Ability to multitask and manage multiple priorities
• Attention to detail and organizational skills
• Ability to learn and adapt quickly to new systems and processes

Benefits

We offer a competitive compensation package including a base salary of $20.00-$22.00 per hour plus an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

Pay

$20.00 - $22.00 per hour

Schedule

Remote role, 8-5pm PST hours