Member Experience Associate-Bilingual Preferred

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. Let's parse the posting. First part: "Why Work For Us? Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Benefits – Medical, Dental, Vision, wellness program and more! Paid Holidays Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. Collaborative Environment – AAA will value your contribution to providing exceptional service to our members Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program" That's benefits and perks. So we can have a Benefits section with list items. Then "Additional Details: Competitive hourly base + commissions The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. Branch Hours; M-F 9am-6pm, S 9am-5pm Must be willing to work Saturdays, schedule is rotational*** Pay $23.00/hr + Commission" So we have About the role (description), Responsibilities (list of duties), Requirements (qualifications), Skills (knowledge and skills), Pay (hourly + commission), Schedule (branch hours, Saturdays, rotational), Benefits (already covered). Also maybe "Qualifications" separate from Requirements? The posting has "Education & Experience / Licenses & Certification Minimum Qualifications" and "Preferred Qualifications". So we can have Requirements (minimum qualifications) and maybe Qualifications (preferred). But we should avoid thin sections; we can combine? The instruction: Prefer a few substantive sections over many thin ones. So we could have sections: About the role, Responsibilities, Requirements (including minimum and preferred), Skills, Benefits, Pay, Schedule. We need to ensure we don't repeat job title as heading. No Job ID etc. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. We must not include sections with filler like "commensurate with experience". Not present. We need to include Pay section only if posting actually states them. Yes: Pay $23.00/hr + Commission, also mention ranges $23.00 up to $26.95 hourly, incentive plan, expected earnings $270 - $3,500 annually. So we can include that. Schedule: Branch Hours; M-F 9am-6pm, S 9am-5pm Must be willing to work Saturdays, schedule is rotational. Also mention travel etc. So schedule section. Now we need to format. Let's extract details. Benefits list: - Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position - 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period - Benefits – Medical, Dental, Vision, wellness program and more! - Paid Holidays - Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. - Collaborative Environment – AAA will value your contribution to providing exceptional service to our members - Free AAA Classic Membership - AAA Product Discounts - Tuition Reimbursement Program We need to keep each as list item. Some have sub-sentences; we can keep as is. Now About the role: The paragraph after "Additional Details: Competitive hourly base + commissions" up to before "Essential Functions". Actually "Additional Details: Competitive hourly base + commissions The Member Experience Associate is primarily responsible..." So we can treat that as About the role. Let's capture: "The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned." That's prose. Now Responsibilities: The "Essential Functions" section lists duties. Let's extract: - Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience, Member Services, Concierge, DMV/MVD, Auto Travel, Unlicensed Insurance Services, Smart Home Security - Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. - Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. - Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. - Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. - Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. We could combine some but keep as list. Now Requirements (minimum qualifications): "Education & Experience / Licenses & Certification Minimum Qualifications High School Diploma/GED 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Teamwork: Develop quality relationships with peers, leaders and internal partners. Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. Bonding/fingerprinting and P&C licensing may be required depending on branch needs." We can list as bullet points. Preferred Qualifications: "Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. Customer Service experience." We could combine under Requirements or separate Qualifications section. Since we have both minimum and preferred, we could have a Requirements section for minimum, and a Qualifications section for preferred. But to avoid many thin sections, maybe combine into one Requirements section with subheadings? But we cannot use headings inside sections besides h3. We could just list both minimum and preferred as list items, maybe label them. That's okay. Skills: "Knowledge And Skills Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require. Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability. Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals." We can break into list items per category. Now Pay section: Include details: "Pay $23.00/hr + Commission Essential Functions ... Additional Details: Competitive hourly base + commissions ... Below is per the California Fair Pay Act, this position in Fresno is $23.00/hr + Commission Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance." We need to preserve all. So we can create a Pay section with list items or prose. Schedule section: "Branch Hours; M-F 9am-6pm, S 9am-5pm Must be willing to work Saturdays, schedule is rotational*** Also mention travel etc: Must be available to work in different branch locations, and work on Saturdays. May travel by car, plane or other form of transportation to attend business meetings." Also earlier: "Must be flexible with work shifts and able to travel between locations regularly, including Saturdays." So schedule includes hours, Saturday work, rotational, travel. Now Benefits section we already have. Now we need to output HTML fragment only. Let's craft. We'll start with

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  Make sure not to repeat content unnecessarily. Let's extract precise text. About the role paragraph: We'll copy exactly as in posting but ensure no extra fluff. From posting: "The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned." We'll keep that. Responsibilities list items: 1. "Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: Member Experience,