Bilingual Spanish Member Experience Associate

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

About the role

The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, MEAs are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs.

Responsibilities

• Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to:
• Member Experience
• Member Services
• Concierge
• DMV/MVDAuto Travel
• Unlicensed Insurance Services
• Smart Home Security

Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.

Qualifications

• High School Diploma/GED
• 2-4 years of work experience, with at least 1 year in a sales role
• Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers
• Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
• Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Teamwork: Develop quality relationships with peers, leaders and internal partners
• Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations
• Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs
• Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets
• Customer Service experience. Working Environment / Minimum Physical Requirements
• Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required
• Must be flexible with work shifts and able to travel between locations regularly, including Saturdays
• Must be available to work in different branch locations, and work on Saturdays
• This is primarily an office job
• Physical requirements include standing, sitting, bending and lifting (up to 15 pounds)
• Approximately 98% of time is spent using a video display terminal
• Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time
• May travel by car, plane or other form of transportation to attend business meetings
• Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly
• This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance