Associate II, Production Operations

Troubleshooting and Duties

• Troubleshoots and researches production issues
• Verifies file totals prior to processing
• Audits calculations after print processing
• Performs file verifications to ensure correct number of items have been processed
• Verifies necessary postage and inserts are included for outgoing mailings
• Ships packages to clients via Courier, USPS, UPS, DHL or FedEx and traces packages as needed
• Tracks quality control issues in appropriate computer database(s)
• Maintains various records and files
• Aids less-experienced peers on issues they are not able to resolve on their own
• Performs administrative duties including filing and data entry
• Performs other related duties as assigned

Qualifications

• Willingness to work a flexible schedule
• Standing 100% of the scheduled time is a requirement
• Proficient in the use of basic office equipment and applications specific to the function
• Strong attention to detail
• Clear, tactful, and constructive verbal and written communication skills
• Data entry skills
• Occasional lifting, standing, walking, and bending may be required, and must be able to lift up to 40 pounds

What We Offer

A competitive salary and benefits including private medical cover, dental cover, and travel insurance
A broad range of professional education and personal development opportunities – FIS is your final career step!
Time to support charities and give back in your community
A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.