Associate I, Production Operations

About the role

This entry-level role prepares customer payments for processing and coordinates set-up and maintenance activities for the remittance processor and related equipment. The position involves performing research and adjustment activities, processing exception items, maintaining inventory of remittance processing supplies, and preparing outgoing collection notices for clients.

Responsibilities

• Prepares customer payments for processing
• Coordinates set-up and maintenance activities for the remittance processor and related equipment
• Performs research and adjustment activities
• Processes exception items
• Maintains inventory of remittance processing supplies
• Prepares outgoing collection notices for clients
• Performs other related duties as needed

Requirements

• High school diploma or GED
• Capacity to lift or move up to 30 pounds
• Considerable knowledge of remittance processing
• Proficient written and oral communication skills in dealing with employees or external customers/clients
• Knowledge of the practices, procedures and problem-solving techniques required to verify and distribute computer output
• Knowledge of the practices, procedures and problem-solving techniques required to process client transactions and produce output through computer operations
• Knowledge of the practices, procedures and problem-solving techniques involved in item processing
• Knowledge of client specifications for remittance processing
• Knowledge of off-line and peripheral equipment operation and maintenance
• Proficiency to assemble, organize and sequence work
• Skill to identify errors in calculations and balances

Schedule

• Part Time
• Monday–Friday, 8:00 AM–1:00 PM EST
• On-site at 3320 Holcomb Bridge Road, Suite C, Norcross, GA 30092-3240