Associate HR Business Partner - Care

About the role

The Associate HR Business Partner plays a critical role in supporting and advising leaders within our Care organization. Acting as a trusted partner, this role owns and enables strong performance management practices, supports requests for workplace accommodations, and helps leaders navigate complex people matters with sound judgment, empathy, and consistency. This role partners closely with Supervisors and Managers across a large non-exempt population to build a high-performing, inclusive workplace. The ideal candidate is collaborative, comfortable with ambiguity and shifting priorities, and able to take strong ownership of performance-management and ADA work from initial leader consultation through resolution and follow-through.

Responsibilities

• Serve as a primary point of contact and trusted advisor for leaders within the Care organization, including coaching and partnering with Supervisors and Managers on people-related matters.
• Own performance-management work for assigned leaders and teams, including ongoing coaching, documentation, corrective action, performance improvement plans, annual and related follow-through.
• Advise leaders through complex performance, conduct, and policy matters, helping them assess risk, determine an appropriate path forward, and communicate clearly and consistently.
• Strengthen leader capability by providing practical guidance, coaching, tools, and real-time feedback on effective performance management, difficult conversations, documentation, and expectation setting.
• Manage expectations effectively with leaders and cross-functional partners by clarifying roles, timelines, risks, decisions, and next steps.
• Analyze data and trends to identify opportunities, risks, and inconsistencies across teams, translating insights into recommendations and outcomes that strengthen organizational performance and talent decisions.
• Develop and continuously improve performance management resources, processes, and communications, including manager resources, training, and templates to increase manager capability and enable best practices.
• Provide employee-relations support, assisting employees and leaders in resolving workplace concerns while ensuring fair, consistent, and legally compliant practices.
• Act as a subject matter expert on work-related issues, including performance management, workplace concerns, reasonable accommodations (ADA), wage and hour