Associate Group Director

Job Responsibilities

• New Client Acquisition
• Maintains regular contact with an active list of prospective clients.
• Ensures new clients in their respective region fall within the bank’s risk protocol and framework.
• Regularly meets with top clients to ensure customer satisfaction & understand/assess for incremental needs.
• Determines customers’ financial needs and presents needs-based solutions.
• Uses independent judgement and discretion to make decisions on customer related matters within one’s authority.
• Escalates matters to Senior Management that are outside the authority of the role.
• Effectively partner with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects as appropriate.
• Responsible for ensuring team members are operating within the bank’s risk protocol and framework.
• Opens and services accounts in accordance with policies, ensures compliance with bank secrecy act, and other regulatory function.
• Uses independent judgement and discretion to make decisions.
• Responsible for achieving growth targets as assigned by the manager.

Job Requirements

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)
• Minimum experience required: 6+ Years in banking with a focus on relationship management & business development.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Preferred Qualifications

• Education level required: Undergraduate Degree (4 years or equivalent) with a major of Accounting, Economics, Finance, or Business Management.
• Credit Training.

Job Competencies

• Strong knowledge of financial products/services, including lending and cash management.
• Sales & Relationship Management.
• Customer Service.
• Communications.
• Organizational Skills.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
• Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Buils trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state and local laws and regulations.