Associate, Global Donation Operations

About the Organization

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future, and strengthen their communities.

About the Department

The External Relations (ER) department was created in February 2020 and is comprised of three main but complementary functional areas: Private Fundraising, Communications, and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy, and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms, and build and grow IRC’s reputation.

Responsibilities

• Batch, scan, process, and deposit daily donations (checks, credit cards, etc.);
• Create and update donation records;
• Review daily/weekly quality control reports and develop new reports as needed;
• Perform data hygiene tasks on a daily basis;
• Complete incoming department cases;
• Carry out data imports and exports from our various donation platforms;
• Work with our caging vendor to ensure smooth entry and processing of donations;
• Collaborate with our Supporter Care team to update matching and sustainer gifts per donor requests;
• Fulfill refund and chargeback requests as they are received.

Requirements

• Minimum: 2 years of clerical/admin support positions.
• Preferred: 2 years of work experience preferably in a fundraising, development operations, advancement services, or customer service or related field, particularly in a non-profit environment.
• Excellent computer skills: facility with MS Word, Excel, and email/internet software.
• Excellent oral and written communication and interpersonal skills: ability to communicate and liaise effectively with colleagues and vendors and work well within a team environment.
• Solid organizational skills: ability to work efficiently in a fast-paced, thorough, and collaborative environment and independently manage a multi-faceted workload to meet strict deadlines.
• Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times.
• Ability to identify areas to increase efficiency of systems.
• Proven ability to plan and manage a variety of projects and high work volume: must work well under pressure, prioritize, show flexibility, and solve problems creatively.

Preferred Qualifications

• Previous experience and understanding of fundraising and CRM management is helpful; RoundCause environment or other Salesforce-based applications preferred.
• Demonstrated skills for analyzing and interpreting data and systems: ability to identify areas to increase efficiency a plus.

Skills

• Excellent oral and written communication and interpersonal skills.
• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Ability to work independently and manage multiple tasks.
• Proficiency in MS Office Suite (Word, Excel).

Schedule

Standard office work environment. Two days in office and three days work from home.

Benefits

• 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure).
• Medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month.
• FSA for healthcare, childcare, and commuter costs.
• 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting).
• Disability & life insurance.
• Employee Assistance Program available to staff and their families to support counseling and care in times of crisis and mental health struggles.

Pay

Compensation: $23.50-$24.50 hourly. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements.