Associate General Manager, Service & Solutions

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

About the role

The Associate General Manager - Service & Solutions has joint accountability and responsibility with the General Manager – Service & Solutions for the development and implementation of the sub-branch service business including sales and operations, and modernization sales within a designated geography, driving an outside-in customer service mindset to achieve customer satisfaction and loyalty.

• Ensures the profitable growth of the business through increasing market share, driving orders and LIS development, driving service operations excellence, ensuring a safe and efficient operation, and the development, retaining and developing existing accounts.
• Develops talent, builds employee engagement, and reinforces and coaches KONE’s solution selling methodology.
• Ensures management/financial control plans and actions are in place, in partnership with the GM, to secure successful execution of performance including budgeting and forecasting.
• This role will be a player/coach position. The individual will either be assigned a sales budget or direct leadership of a team of technicians and will be held to the measures of success for those assignments.
• Modernization Sales and Project Management responsibilities.

Requirements

• Progressive and successful Supervision and/or management experience (including managing people, budgets, planning, etc.) and experience in a consultative selling environment.
• Bachelor’s degree required or equivalent 4 years of work experience.

Skills & Knowledge

• Knowledge:
  • Comprehensive understanding of KONE’s processes, procedures, policies, contracts and solution offerings.
  • Familiarity of competing solution offerings and practices.
  • Understanding of consultative selling principles.
  • Understanding of field operations best practices.
  • General accounting and financial management principles.
  • Laws and regulations regarding safety and environmental governmental regulations.
  • Sound understanding of IUEC agreement and labor relations.
• Skills:
  • Demonstrated ability at leading and sponsoring change.
  • Ability to conduct financial analysis for the purpose of making sound business decisions.
  • Ability to motivate people to attain their maximum potential.
  • Ability to develop and foster teamwork.
  • Effective oral, written and presentation skills.
  • Strong persuasive skills.
  • Demonstrated coaching skills in a consultative selling methodology.
  • Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions.
  • Able to manage multiple concurrent tasks through effective organization and time management.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Pension plan
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

Pay

The hiring range for this role is $139,000.00 – $182,385.00. The compensation package offered will depend on ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

About KONE

• We value your authentic self and believe diversity drives innovation.
• Diversity, equity and inclusion is embedded in our strategy and values.
• Collaborative, creative and supportive work environment.
• Passionate about safety, quality and innovation.
• We care about the communities where we live and work.
• Sustainability is an integral part of our culture and daily practice.
• We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.