Associate General Manager

About the role

As an Associate General Manager on Via’s Operations team, you’ll manage operations using our innovative technology platform. You’ll lead a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

Responsibilities

• Manage the daily onsite operations of our service to ensure safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues to maintain excellent and dependable service.
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate number of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, and local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operations.
• Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Requirements

• Minimum of 4-6 years of experience as an operations manager.
• Bachelor's degree.
• Independent self-starter who thrives in fast-paced environments and is comfortable with a high level of responsibility.
• Savvy and tactful communicator who intuitively finds the right tone in every situation.
• Detail-oriented executor who is obsessively action-oriented and thrives while operating autonomously.
• Experienced and exceptional leader with a track record of people enjoying working with and for you, including extensive experience leading support teams.
• Flexible and adaptable, with a love for the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver who doesn’t accept the status quo and is always looking for creative solutions.
• Based in the Okaloosa County area or willing to relocate.

Pay

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary range: $80,000 - $110,000 per year.

Benefits

• Generous and comprehensive benefits package, including free medical plans.
• 401K matching.