Associate Manager, General Administration

Support operational readiness, workplace operations, employee support services, and administrative functions that enable safe, compliant, and efficient business operations. Provide leadership for site services, workplace support programs, vendor-delivered services, employee-facing administrative programs, and cross-functional operational initiatives that contribute to workforce readiness, workplace functionality, employee experience, and overall site operations.

Responsibilities

• Support administrative services, workplace operations, and business support functions required for business continuity and site operations.
• Coordinate and oversee vendor-delivered services including security, janitorial, food services, transportation support, landscaping, office services, and other site support functions.
• Support workplace operations, workforce support programs, and employee-facing site services.
• Ensure service providers meet established service expectations, quality standards, and performance objectives.
• Partner with Operations, HR, EHS, Finance, IT, Procurement, and Site Leadership to support operational requirements and business objectives.
• Identify operational issues and coordinate timely resolution.
• Monitor service performance metrics and implement corrective action when necessary.
• Develop, maintain, and improve administrative procedures, operational standards, and site support processes.
• Maintain appropriate documentation, vendor records, contracts, invoices, and service-related information.
• Support workforce growth initiatives, startup activities, operational readiness projects, and ongoing business operations.
• Promote a customer-focused culture emphasizing responsiveness, professionalism, safety, accountability, and service excellence.
• Oversee employee support programs, workplace services, and site-based employee experience initiatives that contribute to a positive and productive work environment.
• Coordinate site-wide employee activities, recognition programs, community events, and workplace experience initiatives in partnership with HR and business leadership.
• Ensure workplace services, employee amenities, and administrative support programs effectively support workforce engagement and operational objectives.
• Support planning and execution of company-sponsored events, employee appreciation activities, workforce celebrations, and community engagement programs.
• Evaluate employee feedback related to workplace services and identify opportunities to enhance the employee experience.
• Partner with Human Resources to support employee experience initiatives while maintaining ownership of workplace operations, employee support services, administrative programs, and employee-facing business services.
• Ensure compliance with company policies and applicable laws, regulations, and business requirements.
• Lead day-to-day General Administration operations supporting facility startup and workforce growth.
• Coordinate site services that support security, janitorial, food services transportation programs, access control, visitor management, office services, and employee support functions.
• Establish operational processes, procedures, and work instructions supporting General Administration services.
• Monitor vendor performance and drive timely issues resolution.
• Support implementation of employee services, workforce support programs, workplace initiatives, and employee-facing operational services.
• Coordinate cross-functionally regarding employee amenities, employee events, company-sponsored events, recognition activities, workforce celebrations, and community outreach to ensure employee support programs align with operational objectives and workforce needs.
• Identify operational gaps and implement practical solutions supporting startup readiness and business continuity.
• Support workforce onboarding, facility startup milestones, and workforce expansion activities.
• Supervise General Administration support staff and coordinate vendor interactions as assigned.
• Other duties as assigned.

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• Minimum 7 years of experience supporting business operations, site administration, manufacturing support operations, workplace services, operational readiness, vendor management, or administrative operations.
• Experience coordinating multiple operational service providers.
• Experience identifying operational issues and implementing practical solutions.
• Experience supporting manufacturing, industrial, logistics, distribution, construction, startup, or operational environments.

Preferred Qualifications

• Greenfield manufacturing facility experience.
• Manufacturing startup experience.
• Operational readiness experience.
• Site administration experience within manufacturing automotive, logistics, industrial, or distribution environments.
• Employee services administration experience.
• Workforce support program administration experience.
• Experience supporting company-sponsored employee events, workforce celebrations, workplace initiatives, and employee-focused programs within manufacturing or industrial environments.
• Experience coordinating multiple site service providers and employee-facing operational programs.
• Experience supporting workforce growth and large-scale facility expansion activities.
• Automotive or industrial manufacturing experience.

Travel requirements: Up to 20%