Associate Front of House Manager (NYC)

About the role

This position will be responsible for delivering exceptional guest experience and running an efficient day-to-day operation. They will lead a team of front line supervisors and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience in a sales environment, values creating a positive and fun work environment, and has strong communication and training skills.

The Associate Front of House Manager is responsible for helping to drive revenue growth across Retail and Cafe operations while delivering an exceptional guest experience. This position is a member of the management team and, thus, is required to assist in developing and maintaining the highest quality of safety, service, cleanliness, and efficiency of the experience. This role leads a team of supervisors and frontline team members, fostering a culture of accountability, engagement, and service excellence. As a hands-on leader, the Associate Front of House Manager maintains a strong presence on the floor, leading by example and actively supporting daily operations. They are responsible for coaching and developing team members, ensuring operational standards are consistently met, and creating meaningful guest interactions that drive both satisfaction and sales performance.

Pay

Annual salary: $62,400–$67,000

Responsibilities

Guest Experience

• Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff
• Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team where necessary
• Schedule team members in the Cafe and Retail shop
• Participate in MOD (Manager on Duty) rotation