Associate Field Services Technology Manager

About the role

This role is located in San Diego, CA and supports Hotel del Coronado and LXR Coronado. You will be part of an in-house Technology team creating consumer-facing, cutting-edge technologies that revolutionize the hospitality industry. As an Associate Technology Field Services Manager on the Americas Field Services Central Area team, you will support projects including opening new hotels and all associated systems.

Responsibilities

• Provide IT and Telecom support.
• Install, diagnose, repair, maintain, and upgrade all hardware to ensure efficient performance.
• Troubleshoot problem areas promptly and accurately.
• Collaborate closely with Field Services Teams Members and the Field IT Team within the Central region.
• Attend scheduled meetings with the Hotel & Central Area Team and other Field Services team meetings.
• Guide and own parts of regional hotel projects, including High Speed Internet Network upgrades, Parking System, POS, Hardware Refreshes, Door Lock Systems, and other initiatives.

Requirements

• Professional work experience in Technology or a related field.
• Experience working in IT field support, desktop support, or onsite technical support.
• IT field (Telecom, Technology) experience in hospitality, retail, or related industries.
• Willingness to work flexible hours, including early mornings, evenings, or weekends, based on business needs.
• Willingness to travel potentially 20% of the time.

Qualifications

• Bachelor’s Degree, or Associate’s Degree plus 6+ years of Technology-related experience, or High School Degree/GED plus 12+ years of Technology-related experience.
• Three (3) or more years of work experience in Technology or a related field.
• Two (2) or more years of experience in Hospitality, Operations, and/or IT support roles.
• Cisco or Microsoft certifications (preferred).
• Experience with hospitality-related applications and systems: PMS, POS, Key systems, PBX, Voicemail.

Benefits

• Travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton’s world-class hotels through the Go Hilton travel program.
• Employee stock purchase program (ESPP): Invest in Hilton shares at a 15% discount.
• Paid parental leave: Eligible Team Members, including partners and adoptive parents, receive paid leave.
• Caregiving support: Access dedicated caregiving concierge services for yourself and loved ones.
• Crisis concierge: A single, compassionate point of contact for practical and emotional support during times of loss.
• Mental health resources: Free counseling and support through a best-in-class Employee Assistance Program (EAP).
• Paid time off (PTO): Generous PTO to recharge and relax.
• Health & welfare benefits: Comprehensive plans covering medical, dental, vision, and more.
• Retirement plans: Financial security for your future.

Benefits availability may vary depending on Team Member’s location and terms of employment.

Pay

The pay range for this role is $67,500 – $95,000, determined based on applicable and specialized experience and location. Eligible Team Members may participate in the Hilton Annual Incentive (Bonus) Plan.