Associate Field Services Technology Manager

About the role

This role is located in Atlanta, GA (supports the Signia Atlanta).

Responsibilities

• Provide IT and Telecom support.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.

Projects

• Upgrading High Speed Internet Network.
• Parking System upgrades.
• POS system upgrades.
• Hardware Refreshes.
• Door Lock Systems upgrades.

Qualifications

• Professional work experience in Technology or related field.
• Experience working in IT field support, desktop support, or an onsite technical support environment.
• IT field (Telecom, Technology) experience in hospitality, retail, or related industries.
• Travel potentially 20% of the time.

What would be useful

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience.
• Three (3) + years of work experience in Technology or a related field.
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles.
• Cisco or Microsoft certifications.
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care.
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what's next.

Pay

The pay range for this role is $67,500 – $95,000 and is determined based on applicable and specialized experience and location.

Schedule

Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.