Associate Field Service Technician - Virginia Beach area

Position Overview

WE ARE HIRING AN ASSOCIATE FIELD SERVICE TECHNICIAN IN VIRGINIA BEACH AREA!

Responsibilities

• Within defined service times, responds to routed and scheduled calls to service customer locations to perform the following activities/services on Entrust’s equipment:
• Removal and secure destruction of spent material using custom ribbon/foil destruction tool and in accordance with established security protocol
• Replacement of system supplies and consumables
• Perform the documented preventative maintenance (PM) process
• Perform systems tests to assure quality output
• Maintains and manages –as instructed by management- required inventory of parts and supplies to perform activities/services
• Reports activity in a timely manner
• Requests and escalates for immediate support from manager in case difficulties arise in performance of activities or if during activity other potential technical issues outside of the scope of the role are identified
• Follows and adheres to established processes and procedures
• This role will drive to customer sites daily to provide service and maintenance as applicable. Significant mileage and time spent driving daily.

Learning and Development

• Participate in company sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust

Basic Qualifications

• High School Diploma/GED or equivalent
• Technical and/or mechanical aptitude
• Ability to lift to 70 lbs. and spend the majority of the shift including but not limited to driving, sitting, standing, bending, stooping, walking, etc.
• Valid and active drivers license, and insurability
• Overtime and on-call is required as needed
• Strong organizational skills, planning skills, independent thinker
• Profound problem solving and troubleshooting skills for mechanical assemblies
• Demonstrated ability of: time management, schedule and route planning, follow documented and technical process
• Proficient with PC’s, operating systems and relevant software applications (MS Windows, MS Office)
• Profound communication skills (verbal and written) and the ability to communicate effectively with external and internal customers
• Willingness and ability to work flexible hours, assignments and travel when required

Preferred Qualifications

• Additional electromechanical technician experience
• Additional power supply and peripheral device repair experience
• Technical education preferred
• Skilled with tools and electronic equipment

About Entrust

About Entrust
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us. For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

At Entrust, We Don’t Just Offer Jobs – We Offer Career Journeys

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

Compensation Range

The anticipated starting base pay for this position is: $17.59-$27.64 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details.

Note

Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

For US Roles, Or Where Applicable

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian Roles, Or Where Applicable

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.

Contact

Recruiter
Marcina Stewart
Marcina.Stewart@entrust.com