Associate Field Service Technician

About the role

Provides technical support and customer service as part of the Technical Services Team. Troubleshoot and resolve urgent technical issues and responds to help requests in person or by phone. Identifies and escalates complex issues to responsible teams and management. Compiles daily or weekly issues log for management. Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs. Writes user manuals. Monitors and maintains the organizational computer system's daily performance. Maintains the Knowledge Base in the Service Management ticket system. Other duties as assigned.

Responsibilities

• Provides technical support and customer service as part of the Technical Services Team.
• Troubleshoot and resolve urgent technical issues.
• Responds to help requests in person or by phone.
• Identifies and escalates complex issues to responsible teams and management.
• Compiles daily or weekly issues log for management.
• Installs and repairs computer hardware and software.
• Cleans computers.
• Runs diagnostic programs.
• Writes user manuals.
• Monitors and maintains the organizational computer system's daily performance.
• Maintains the Knowledge Base in the Service Management ticket system.
• Other duties as assigned.

Requirements

• High School Diploma or GED - required
• CompTIA A+ or comparable certification - preferred
• Experience as an IT Technician or related IT field - preferred

Benefits

• Comprehensive and affordable health coverage including medical, prescription, dental and vision - available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history. ETO combines vacation, sick, holidays, and personal days into one balance to allow for flexibility
• Retirement benefits including SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access
• To learn more about our Total Rewards package and eligibility, visit www.sfmc.net/careers/benefits/