Associate Field Service Representative (Fort Bliss)

About the role

SRCTec, LLC is seeking an entry-level Associate Field Service Representative to support local units at Fort Bliss, TX. This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance.

Responsibilities

• Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
• Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
• Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
• Support customer operational needs, including occasional last-minute travel to potentially austere field sites
• Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
• Develop and document after-action reports to support continuous improvement
• Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
• Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
• Help in the development and adherence to area-wide procedural/policy changes

Requirements

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering-related field with 0+ years of experience (equivalent combination of education, training, and experience considered)
• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Self-motivated with good time management skills to handle routine assignments under close supervision
• Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance
• Must be able to pass a pre-deployment physical

Qualifications

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering-related field with 0+ years of experience (equivalent combination of education, training, and experience considered)
• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Self-motivated with good time management skills to handle routine assignments under close supervision
• Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance
• Must be able to pass a pre-deployment physical

Skills

• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Must have U.S. passport and DoD Secret security clearance
• Must be able to pass a pre-deployment physical

Benefits

• Competitive salary and comprehensive benefits package
• Four or more weeks of paid time off to start
• 10 percent employer contribution toward retirement
• 100 percent tuition support
• Total compensation for this role is market competitive
• The anticipated salary range for this position based out of Syracuse, NY is estimated at $63,000 to $71,000 annually

Pay

• The anticipated salary range for this position based out of Syracuse, NY is estimated at $63,000 to $71,000 annually

Schedule

• Full-time