Associate Field Service Representative

About the role

SRCTec, LLC is seeking an entry-level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX. This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance.

Responsibilities

• Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
• Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
• Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
• Support customer operational needs, including occasional last-minute travel to potentially austere field sites
• Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
• Develop and document after-action reports to support continuous improvement
• Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
• Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
• Help in the development and adherence to area-wide procedural/policy changes

Requirements

• Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering-related field with 0+ years of experience (equivalent combination of education, training, and experience considered)
• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
• Self-motivated with good time management skills to handle routine assignments under close supervision
• Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
• Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
• Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
• Ability to pass a pre-deployment physical

Qualifications

• Pass a government security investigation and meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level
• Must be able to pass a pre-deployment physical

Skills

• Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
• Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
• Strong written and verbal communication skills with a customer-focused mindset
• Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
• Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays
• Ability to obtain tower climbing certification with or without reasonable accommodations
• General computer skills, including MS Office suite, and basic understanding of TCP/IP networking

Benefits

• Competitive salary and comprehensive benefits package
• Four or more weeks of paid time off to start
• 10 percent employer contribution toward retirement
• 100 percent tuition support

Pay

The anticipated salary range for this position based out of Syracuse, NY is estimated at $63,000 to $74,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs.

Schedule

Full-time

Location

Fort Hood, Texas