Associate Field Engineering Specialist- TD

About the role

This is an exciting opportunity to join the Roche Support Network as an Associate Field Engineering Specialist. In this role, you will travel within an assigned territory to provide technical repair, installation, and support for Roche’s diagnostic equipment, ensuring high levels of customer satisfaction. You will manage customer accounts, perform preventative maintenance, troubleshoot issues, and identify opportunities for revenue generation and cost savings. This field-based position requires daily travel and up to 20% overnight travel.

Our ideal candidate will reside in Connecticut and must live within an hour of Shelton, CT. Relocation benefits are not offered for this position.

Responsibilities

• Ensure and maximize customer satisfaction with Roche equipment and related products.
• Promote effective, positive, and productive communication among teams to exceed customer expectations.
• Install, maintain, and repair Roche Diagnostics’ equipment following standard practices and procedures.
• Identify and analyze equipment problems, performing repairs where possible or escalating complex issues.
• Schedule and perform preventative maintenance per department policy.
• Monitor customer equipment performance and resolve routine issues.
• Identify revenue-generating and cost-saving opportunities, including marketing service contracts to existing customers.
• Provide routine technical support, including operator troubleshooting training when needed.
• Complete and document all service and customer account-related reports, updates, and emails in a timely and professional manner.
• Maintain expenses within departmental guidelines and control inventory and company property.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 2 years of experience repairing or servicing mechanical/system hardware and software, networking/wireless networking, or equivalent competency through training.

Preferred Qualifications

• Bachelor’s Degree in Biomedical Engineering, Mechanical Engineering, or Electrical Engineering.
• Basic knowledge of electronics, electro-mechanical systems, and information technology.
• Knowledge of basic chemistry.
• Ability to develop in-depth technical troubleshooting skills.
• Good written/verbal communication, organization, and prioritization skills.
• Effective customer service skills, including a positive attitude and maintenance of ongoing customer relationships.

Pay

The expected salary range for this position is $55,900.00 - $103,700.00 USD annually, based on the primary location of Indianapolis. Actual pay will be determined by experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance.

Benefits

This position qualifies for the benefits detailed at Roche Benefits.

About Roche

A healthier future drives us to innovate. Together, over 100,000 employees across the globe are dedicated to advancing science and ensuring access to healthcare today and for generations to come. Our efforts result in over 26 million people treated with our medicines and more than 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high to deliver life-changing healthcare solutions that make a global impact.