ASSOCIATE FIELD ENGINEER (TRAVELING)

Job Duties and Responsibilities

• Install, configure, upgrade, and provide hardware support for Everpure Storage and Cirrus equipment
• Perform physical installation activities including unboxing, lifting, racking, stacking, cabling, and basic configuration of storage systems
• Schedule installation engagements and coordinate the delivery of required equipment and parts
• Work directly with customer IT teams, including system administrators, engineers, and technical managers
• Collaborate with TSP presales, professional services, and technical support teams to ensure successful project delivery
• Create and follow installation documentation, including runbooks, design workbooks, and implementation plans
• Manage multiple customer engagements while maintaining high quality and professionalism
• Travel locally and nationwide to customer sites for installations, upgrades, and support, with travel up to 85%
• Work evenings, weekends, and holidays as required to support customer implementation schedules

Requirements

• Experience installing and supporting computer hardware or enterprise IT equipment
• Basic knowledge of storage, server, and networking technologies
• Experience with hardware installation and software configuration
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Strong organizational and time-management skills, with the ability to manage multiple projects
• Reliable, proactive, and able to take ownership of multiple customer engagements
• Great communication skills and fluent in English
• High school diploma or GED required

Qualifications

• Associate’s or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field
• Previous Everpure experience
• Previous data center experience, including installing, racking, cabling, and supporting enterprise server and storage hardware
• Understanding of storage protocols including: Fibre Channel (FC), iSCSI, NFS, SMB, S3
• Experience with one or more of the following: VMware, Citrix XenDesktop, Oracle, Microsoft SQL Server
• Experience in field service or field engineering roles, including local and nationwide travel
• Experience creating runbooks, design workbooks, and statements of work
• Customer-facing consulting or professional services experience
• Experience with VMware, Microsoft Windows Server, or Linux

Additional Information

• Pay: $24.00 to $28.00 per hour
• Additional pay increases based on completed training, certifications, and experience
• View our benefits information here: https://marketing.mytsp.net/tsp-benefits