ASSOCIATE FIELD ENGINEER (TRAVELING)

Responsibilities

• Install, configure, upgrade, and provide hardware support for Everpure Storage and Cirrus equipment
• Perform physical installation activities including unboxing, lifting, racking, stacking, cabling, and basic configuration of storage systems
• Schedule installation engagements and coordinate the delivery of required equipment and parts
• Work directly with customer IT teams, including system administrators, engineers, and technical managers
• Collaborate with TSP presales, professional services, and technical support teams to ensure successful project delivery
• Create and follow installation documentation, including runbooks, design workbooks, and implementation plans
• Manage multiple customer engagements while maintaining high quality and professionalism
• Travel locally and nationwide to customer sites for installations, upgrades, and support, with travel up to 85%
• Work evenings, weekends, and holidays as required to support customer implementation schedules

Requirements

• Experience installing and supporting computer hardware or enterprise IT equipment
• Basic knowledge of storage, server, and networking technologies
• Experience with hardware installation and software configuration
• Strong customer service and communication skills
• Ability to work independently and as part of a team
• Strong organizational and time-management skills, with the ability to manage multiple projects
• Reliable, proactive, and able to take ownership of multiple customer engagements
• Great communication skills and fluent in English
• High school diploma or GED required

Qualifications

• Associate’s or bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field preferred
• Previous Everpure experience preferred
• Previous data center experience, including installing, racking, cabling, and supporting enterprise server and storage hardware preferred
• Understanding of storage protocols including: Fibre Channel (FC), iSCSI, NFS, SMB, S3 preferred
• Experience with one or more of the following: VMware, Citrix XenDesktop, Oracle, Microsoft SQL Server preferred
• Experience with field service or field engineering roles involving local and nationwide travel preferred
• Experience creating runbooks, design workbooks, and statements of work preferred
• Customer-facing consulting or professional services experience preferred
• Experience with VMware, Microsoft Windows Server, or Linux preferred

Benefits

View our benefits information here: https://marketing.mytsp.net/tsp-benefits

Pay

$24.00 to $28.00 per hour

Schedule

Home-based field role with travel as needed

About TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.