Associate Field Consultant

Role Qualifications

Desire to become a Field Consultant
Must be able to be on call 24 hours per day, 7 days per week
Must have a valid driver’s license
Must be at least 21 years of age
Must have at least a High School diploma or equivalent
Reliable transportation
Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
Ability to obtain and maintain an Indiana alcohol manager designation
Completion of training requirements (ie. ServSafe, Cravin’s To Order, etc)

Position Responsibilities

• Mets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serving as a product brand advocate as outlined in the Culture Audit expectations
• Adheres to company approved accounting procedures
• Effectively operates and maintains all approved store equipment
• Ensures minimum image standards are met at all times
• Aids store managers in assigned area with recruiting and interviewing qualified applicants in the assigned area
• Leads, motivates, inspires, trains, and coaches all employees
• Ensures store security and safety for all customers and employees. Promptly reports any incident
• Maximizes sales and gross profit dollars
• Responsible for profitable marketing of merchandise and proper product availability and display
• Completes all scheduled performance reviews
• React quickly and effectively to crisis situations at any store
• Complies with and enforces all corporate policies and corporate mission
• Follows up with financial/reporting issues at stores in a timely manner
• Makes regular, frequent inspections of all stores including competitors at various times
• Reviews daily accounting paperwork for accuracy and completeness during store visits
• Reviews Store Security systems as required and necessary
• Applies, enforces, and oversees the consistent use of early engagement, counseling, and disciplinary actions for all store associates according to Company policy and procedure
• Covers Field Consultant vacation as assigned
• Attends weekly Operations Meeting with the Field Consultant group
• Attends and completes all Living Brand University courses
• Attends Associate Manager development meetings once a month
• Maintains active Cravin’s To Order training and ServSafe certifications

Requirements

• Situational Awareness
• Strong customer orientation
• Time management, including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• High performance team building and strong team player; Teamwork and the ability to enhance team members’ performance
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & problem resolution at both strategic & functional level
• Effective decision making based on sound judgment and reasoning