Associate Field Automation Engineer

About the role

Provide field-based technical support for Liquid Handling automation platforms through preventive maintenance, troubleshooting, repairs, installation support, and customer service activities.

Responsibilities

• Perform preventive maintenance and repairs on Liquid Handling automation platforms to ensure reliable instrument performance and customer productivity.
• Provide field-based technical support for automated laboratory instrumentation, including diagnostics, troubleshooting, corrective actions, and system recovery.
• Support instrument installations, system verification, qualification activities, and customer acceptance processes.
• Partner with Field Automation Engineers and customers to identify technical challenges and deliver effective solutions.
• Troubleshoot hardware, software, and operational issues involving liquid handling automation systems.
• Provide on-site technical assistance while maintaining strong customer relationships and delivering exceptional service.
• Maintain accurate service documentation, including service reports, technical findings, repair records, and customer communications.
• Share technical knowledge, troubleshooting experiences, and solutions with Field Automation Engineers and service organization members.
• Maintain appropriate parts inventory by monitoring stock levels, anticipating requirements, and coordinating supply needs.
• Provide backup service support outside assigned territory as needed to support customer service objectives.
• Maintain technical expertise through manufacturer training, technical publications, workshops, and continuous learning.
• Travel extensively to support customer installations, preventive maintenance visits, repairs, troubleshooting, and service activities.
• Ensure compliance with company quality systems, safety policies, OSHA requirements, and regulatory standards.
• Complete assigned projects while maintaining high standards for documentation, communication, and customer satisfaction.

Requirements

• Strong customer-focused communication and relationship-building skills.
• Excellent written, verbal, and technical communication abilities.
• Strong analytical thinking and troubleshooting capabilities.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Excellent organizational skills and attention to detail.
• Strong follow-up skills and ability to complete assigned tasks efficiently.
• Collaborative mindset with the ability to work effectively across technical and commercial teams.
• High level of initiative, accountability, professionalism, and dependability.
• Ability to work independently while maintaining exceptional customer service.
• Ability to troubleshoot complex technical issues involving automated laboratory instrumentation.
• Commitment to continuous learning and staying current with laboratory automation technologies.
• Willingness and ability to travel up to 70%, including regional travel and short-notice assignments.

Qualifications

• Bachelor’s degree in Life Science, Biomedical Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or a related technical discipline preferred.
• Experience supporting laboratory automation, liquid handling systems, or scientific instrumentation in academic or industry environments.
• Hands-on experience with automated laboratory instrumentation.
• Experience performing preventive maintenance, repairs, diagnostics, and field service activities.
• Experience supporting customers in technical or scientific environments.
• Strong working knowledge of Microsoft Windows applications and computer-based systems.
• Experience interpreting technical documentation, service procedures, and instrument specifications.
• Electromechanical experience and knowledge of laboratory instrumentation preferred.

Skills

• Strong customer-focused communication and relationship-building skills.
• Excellent written, verbal, and technical communication abilities.
• Strong analytical thinking and troubleshooting capabilities.
• Ability to manage multiple priorities in a fast-paced technical environment.
• Excellent organizational skills and attention to detail.
• Strong follow-up skills and ability to complete assigned tasks efficiently.
• Collaborative mindset with the ability to work effectively across technical and commercial teams.
• High level of initiative, accountability, professionalism, and dependability.
• Ability to work independently while maintaining exceptional customer service.
• Ability to troubleshoot complex technical issues involving automated laboratory instrumentation.
• Commitment to continuous learning and staying current with laboratory automation technologies.

Benefits

• Competitive compensation and comprehensive benefits package.
• Medical, Dental, and Vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Professional development and technical training opportunities.
• Career growth within a global leader in laboratory automation.
• Collaborative and innovative team environment.
• Opportunity to support cutting-edge technologies advancing life science research worldwide.

Pay

Salary range: $85K– $100K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)

Schedule

Travel up to 70%.