Field Automation Engineer

About the role

As a Field Automation Engineer (FAE) at OpsMill, you’ll be the hands-on, post-sales technical partner for a portfolio of paying customers. You’ll own their technical health, adoption, and growth on Infrahub. Half your time will be spent with customers delivering Professional Services, Technical Account Management, and technical advisory; the other half will be dedicated to building reusable assets, sharpening our AI-assisted delivery patterns, contributing documentation, and feeding recurring field signals into Product.

Responsibilities

• Lead Onboarding end-to-end—from kickoff to a live, secured, and populated Infrahub deployment—then extend with additional use cases.
• Own a small portfolio of customer accounts: plan monthly engagement, run structured rituals, and act as a trusted technical partner all year.
• Provide technical support: triage, investigate, reproduce, and escalate to Engineering; communicate crisply with customers throughout.
• Drive technical discovery and advisory: assess environments and maturity; guide schema design, integration patterns, and architecture to unlock adoption.
• Champion adoption and expansion: identify and shape new use cases; enable internal customer advocates; co-present in demos and exec briefings.
• Build reusable engineering assets—schema templates, integration patterns, deployment scripts, and shared tooling—that scale quality across customers.
• Make AI a daily multiplier: codify prompts, patterns, and agent workflows that accelerate discovery, documentation, and delivery; contribute to our internal AI substrate.
• Create and improve documentation and customer evidence (guides, how-tos, reference architectures, case studies); represent OpsMill at webinars, events, and panels; feed recurring field patterns into Product and enable the SA team.

Requirements

5+ years in network or infrastructure engineering and/or network automation, with hands-on experience in production environments. Practical fluency in Python and one or more of NetBox, Nautobot, Ansible, Nornir, Terraform; comfortable with APIs, data models/schemas, and GraphQL (Infrahub a plus).

Qualifications

• Proven customer-facing presence: go deep with engineers and translate for executives; deliver difficult messages without losing trust.
• Strong bias for action: build the script, prove it, and ship it; systematic troubleshooting and pragmatic engineering judgment.
• Proactive ownership across a small portfolio: prioritize, plan, and hold the line on technical health and adoption outcomes.
• AI-native work style: daily use of AI to accelerate discovery, delivery, and documentation—and a desire to teach others what works.

Skills

Experience working vendor side is a high growth start up organization. Production experience with Infrahub or contributions to adjacent open-source ecosystems. Depth with network inventory/intent systems (e.g., NetBox/Nautobot), schema design, and data modeling. Experience integrating automation with CI/CD and observability for scale and safety. Relevant certifications (vendor networking, cloud) or demonstrable equivalent experience.

Benefits

United States; remote-first across US time zones. Domestic travel as needed for key onsite moments (kickoffs, stakeholder demos, architecture reviews); typically 20–25%.

Pay

Competitive base salary, equity, and comprehensive benefits. Specifics discussed during the process.

Schedule

Remote-first across US time zones. Domestic travel as needed for key onsite moments (kickoffs, stakeholder demos, architecture reviews); typically 20–25%.