Associate Executive Director

Brief Description The Associate Executive Director (AED) reports to the Executive Director and is responsible for assisting in the overall operation of the community in accordance with resident needs, state regulations, and upholding our internal policies and procedures. This position works with the Executive Director in planning all aspects of community operations including strategic planning, hiring and staffing, team leadership and resident relations. Success in this role depends upon performance, developing positive relationships with the community at large, families and residents on behalf of the community. Main Job Tasks and Responsibilities: (Includes, but are not limited to the following) Assist in overseeing the essential functions of the community with a strong emphasis on customer service. Functional responsibilities may include the oversight and leadership of some of the following departments in all areas of the community (could include Independent Living, Assisted Living, and/or Memory care): dining, activities, reception, resident care, sales and marketing, business office, maintenance and housekeeping to ensure high standards of service deliveryWorks collaboratively with the Executive Director to ensure community cohesiveness and achievement of overall community objectivesAssist in Recruitment, hiring, coaching, and counseling of associates (including Department Heads), works with Department Heads to ensure they are doing the same within their teamsAssists with preparing the annual budget with the Executive Director, and is responsible for maintaining the budget within areas of responsibilityLead by example, being visible and available to all associates, while promoting a spirit of teamwork and cooperation among all departmentsActively involved in working with residents, families, and authorized representatives to address and resolve concernsParticipates in Department Head, All Staff, and Line Up meetingsActive participation with the sales and marketing for the communityWork with Executive Director to ensure company philosophies are communicated, implemented and practicedActive participation with associates, outside agencies, and residents with their authorized representatives, to ensure a positive flow of communication and prompt resolution of any issuesParticipates in resident and family community councilsInvolvement as needed in local community eventsPerform any other responsibilities/duties as assigned or may be assigned by the Executive Director to assure the goals and objectives of the community are fulfilled Job Requirements: Bachelor’s degree in related field preferredMinimum three (3) years management and/or supervisory experience, preferred in senior housing or other relevant leadership experience within healthcare, long term care, or with the elderly populationDemonstrate passion for leading and developing associates and promoting excellent service delivery to seniorsMust possess sound judgment, problem solving, and decision making abilitiesStrong interpersonal communication skills to a wide range of audiences including family members, government agencies, general public, etc. Ability to handle multiple tasks and priorities simultaneouslyMust have good organizational and time management skillsMust be at least 18 years of ageExcellent Computer SkillsPrefer a candidate who holds a certification as an assisted living administrator or be willing to attain the certification within 1 year of hire or promotion. Physical Requirements: Occasional resident assistance including (but not limited to) pushing wheelchairs, helping to sit, walk, stand, etc…Able to work a minimum of forty (40) hours a week and be able to work flexible hours (evenings and weekends) and be available to respond during off duty hours to community issues and emergenciesCoping skills to personally handle and lead through stressful situations including grief management and death within the communityAbility to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds. High level of comfort and confidence around the elderly.