Associate Executive Director

About the role

Grand Living is changing the way generations embrace life and is quickly becoming an iconic brand in senior hospitality. What began as a vision to create distinctive senior living communities has evolved into a collection of remarkable residences, offering luxury-inspired amenities and extraordinary service to residents and guests. Our communities include gracious apartments, stunning décor and design excellence at every turn, but from the moment you are greeted, you'll experience something far more luxurious than the architecture: our people. Their unparalleled commitment to personal service in every engagement is at the very heart of what we do.

The Associate Executive Director is responsible for supporting the Executive Director in enhancing the overall Resident experience through exceptional leadership and operational execution. The Associate Executive Director assists in establishing and sustaining a culture of unparalleled service and long-term growth through daily operations management, team development, and performance oversight. This role reports to and partners closely with the Executive Director to ensure alignment with Company standards, processes, procedures, practices, and philosophy, while modeling The Sterling Touch® in a friendly, courteous, helpful, timely, and professional manner, resulting in a high level of Resident satisfaction.

Responsibilities

• Supporting the Executive Director in enhancing the overall Resident experience through exceptional leadership and operational execution.
• Assisting in establishing and sustaining a culture of unparalleled service and long-term growth through daily operations management, team development, and performance oversight.
• Reporting to and partnering closely with the Executive Director to ensure alignment with Company standards, processes, procedures, practices, and philosophy.
• Modeling The Sterling Touch® in a friendly, courteous, helpful, timely, and professional manner, resulting in a high level of Resident satisfaction.

Requirements

• Bachelor’s Degree, required
• TALA Certification, required
• Administrator or Administrator-In-Training License or Certification, strongly preferred
• Minimum of two (2) or more years of operational leadership experience, preferably in senior living, hospitality, or healthcare
• Experience supervising teams and supporting multi-department operations
• Experience in assisted living or senior living, preferred
• Experience delivering hospitality-focused service, strongly preferred
• Ability to handle sensitive information with confidentiality and professionalism
• Demonstrated leadership skills with the ability to influence, coach, and develop team members
• Working knowledge of community operations, including hospitality, healthcare, and senior living services
• Understanding of financial principles, budgeting, and operational performance metrics
• Special sensitivity to seniors' health trends, quality of life concerns, and memory care topics
• Working knowledge of Microsoft Windows operating environment, and Microsoft Office Suite
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without