Associate Enterprise Application Administrator

Key Responsibilities

• System Support: Provide hands-on troubleshooting and maintenance for AV components, including audio mixers, microphones, displays, projectors, and control panels.
• Meeting Facilitation: Set up and monitor video conferencing platforms (e.g., Microsoft Teams, Zoom) for important boardrooms and executive events.
• Preventive Maintenance: Conduct regular equipment checks, update firmware, and manage hardware inventory to prevent meeting downtime.
• End-User Training: Instruct staff on the proper daily operation of conference room technology and integrated room system controls.
• Platform Management: Architect, deploy, and support enterprise UC solutions like Zoom Phone (Direct Routing/Operator Connect).
• Contact Center Operations: Build and manage Interactive Voice Response (IVR) systems, skills-based routing, and Automatic Call Distribution (ACD) platforms.
• Trade Show Support: Travel required – 3 to 6 days at a time, approximately 10 to 12 times a year.
• Equipment Deployment, Testing & Quality Control: Set up and perform pre-show tests on hardware, software, and presentation files to ensure perfect playback.
• Live Event Support: Provide on-call troubleshooting during show hours to keep equipment running flawlessly in high-stress environments.
• Aid in Maintaining System Documentation and Providing Training & Assistance: Assist in maintaining system documentation and provide training and assistance to single users or a small group of users.
• Leverage AI Tools and Platforms: Enhance decision-making, streamline workflows, and drive data-informed outcomes as an integral part of daily responsibilities.

Required Qualifications

• Bachelor's degree in a related field or equivalent work experience 0-2 years related work experience

Preferred Qualifications

• Proficiency with standard AV gear (mixers, projectors, switchers) as well as basic network troubleshooting and operating systems (Windows/iOS).