Associate Engineer - Network

Employment Type: Full-time, Exempt. Hybrid work environment — must reside in Hawaii.

Pay

$68,000 – $133,000. Individuals typically begin between the minimum to middle of the pay range.

About the role

The HMSA Technical Services – Network Team implements and supports HMSA's IT network infrastructure. This position conducts maintenance for and supports simple to moderately complex network infrastructure, and works on one project, system, or issue at a time, as a project team member and sometimes as a project lead.

Requirements

• Associate's degree or technical institute degree/certificate or equivalent work experience.
• One year of relevant information technology work experience.
• Substitutions such as a higher-level degree, specialized training or certification, and less work experience will be considered.
• Demonstrates the ability to learn multiple technologies, such as:
  • Cisco/Aruba networking equipment
  • Load balancers
  • Next-generation firewalls
  • Network access control
  • IPSec VPN
  • Data center infrastructure
  • Cloud computing
  • Packet capture analysis
  • Scripting
  • Network monitoring tools
  • Wireless analysis
  • Uninterruptable Power Supply systems
  • Structured cabling management
  • Network documentation and diagrams
• Basic knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Provides support to HMSA's network infrastructure, ensuring the reliability of HMSA's networks.
• Maintains and upgrades HMSA's network infrastructure.
• Updates configuration management tools and documents procedures and configurations.
• Maintains and operates network monitoring tools, analyzing capacity and growth.
• Performs and analyzes packet captures across various locations.
• Maintains system security by following audit and compliance procedures, installing system patches to support vulnerability management.
• Maintains the physical security of network infrastructure.
• Implements contingency plans, including backup and restoration procedures.
• Provides technical expertise across business functions, understanding the relationship between the business and the Information Systems Department.
• Consults with other Information Systems Department teams regarding infrastructure requirements.
• Plans and implements upgrades, ensuring change management procedures are followed.
• Coordinates and plans activities with vendors, ensuring asset and disposal procedures are adhered to.
• Maintains inventories as appropriate.
• Monitors Key Performance Indicators and maintains service levels to ensure requirements are met or exceeded.
• Escalates problems as required and informs management as appropriate.
• Troubleshoots and diagnoses problems, working with multiple vendors to coordinate issue resolution.
• Reviews logs and maintains Information Technology Service Management tools to document changes and identify recurring problems.
• Identifies training needs of users and shares knowledge with users and other Information Systems Department staff.
• Updates users on the status of incidents and problems, ensuring follow-up procedures are adhered to.
• Tracks customer satisfaction.
• Participates in long-term infrastructure strategy and planning.
• Participates in rotating on-call support schedules and provides after-hours support to business operations as needed.
• Supports remote locations across the Hawaiian Islands, including overnight travel as needed.
• Required to be on-call for critical incidents as they arise.
• Participates in continuing education and training as needed or assigned to maintain an accurate and updated knowledge base.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.