Associate Engineer, Data Center

Responsibilities

• Perform break-fix repairs, including but not limited to replacing failed drives, DIMMs, fans, power supplies, and other server or network hardware components.
• Troubleshoot and resolve escalated issues from contracted technicians, applying diagnostics and escalating unresolved issues to Data Center Hardware Engineers or LinkedIn engineering teams as needed.
• Install new SSDs and NVMe’s into existing servers.
• Conduct basic Linux OS and IPMI-level troubleshooting across all server platforms.
• Aid LinkedIn engineers with troubleshooting and resolving autobuild (Linux Kickstart) failures, including straggler nodes.
• Diagnose and resolve physical-layer network connectivity issues.
• Execute hardware installations and repairs outside the scope of planned quarterly organic growth projects.
• Actively monitor and engage with the Jira ticket queue, ensuring proper ticket handling and quality resolution by contracted data center technicians.
• Participate in onboarding new contracted data center technicians, including training on daily operational tasks.
• Serve as a technical mentor for contracted data center technicians, providing training and guidance to improve quality and consistency.
• Participate in an on-call rotation to support global data center operations.

Qualifications

• 1+ years in a Data Center Engineering Role
• 1+ years of Linux troubleshooting experience
• 1+ years of server hardware troubleshooting experience