Associate District Manager

About the role

The Associate District Manager partners with the District Manager to manage the business within a district, focusing on achieving sales and profitability budgets. They oversee a team of Service Technicians to ensure top-quality customer service is delivered.

Responsibilities

• Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
• Review technician timecards for accuracy; make adjustments in accordance with work rules and state law, and meet weekly payroll deadline
• Execute and manage all safety initiatives in the field
• Participate in new technician on-boarding and implementing/executing a district training plan
• Coach and empower Technicians to own their results and provides the tools and resources to achieve them
• Identify the potential in an individual and align development activities to their abilities and talents
• Manage technician performance through coaching and direction under the direction of the District Manager
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
• Work with Parts Department on parts issues, shipping, and delivery
• Proactively work to manage customer relationships to effectively solve issues and demonstrate value
• Actively participate in service vehicle inventories and implement action plans for compliance issues with District Manager direction. Work with division fleet manager to maintain accurate district fleet information
• Annual, quarterly, monthly and daily workforce planning including Paid Time Off planning, vacation buy-back program, and attendance policy adherence

Requirements

• Must meet one of the following: Associate degree and two years of Smart Care or people management experience. A combination of Smart Care experience, people management or education experience equivalent to a Bachelors’ Degree (1.5 years’ experience = 1 year post-secondary education).
• Must have the following: Valid driver’s license and acceptable Motor Vehicle Record

Qualifications

• Basic Qualifications: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following: Must have the following