Associate Director, Technology Solutions

About Us

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.

About the Role

The Associate Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives, requiring a solid understanding of how organization capabilities interrelate across departments. This position acts as a liaison and collaborates with business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions typically relate to resolving complex technical and operational problems within departments and may involve leading multiple managers or highly specialized professional associates.

This role requires a physical residence and in-office presence in one of the following locations: Dallas/Frisco, TX; Louisville, KY; Arlington, VA; or the DC/Baltimore Metro area.

Responsibilities

• Technical decision-making: Evaluate architecture options, delivery risks, dependencies, and trade-offs.
• Engineering team leadership: Lead Agile teams, coach engineers, remove blockers, and improve delivery maturity.
• Strategic execution: Convert enterprise priorities into actionable technology initiatives and measurable delivery outcomes.
• Operational excellence: Focus on reliability, observability, incident prevention, cost management, and continuous improvement.
• Manage Healthcare Products from design to deployment and implementation support.
• Contribute to building and maintaining modern applications with cloud-native architecture.
• Provide top-down oversight throughout execution to ensure successful delivery aligned with stakeholder goals.
• Lead a team of Scrum Masters/Managers, ensuring progress and addressing project challenges.
• Own the delivery team as a supervisor, managing performance and assigning daily tasks.
• Ensure processes are adhered to and product vision is implemented in a timely manner.
• Implement code reviews with broader development teams.
• Identify risks, dependencies, and increase value delivered through the project/product lifecycle.
• Update and maintain all production technologies, ensuring proper maintenance and installation.
• Develop comprehensive project/product plans that merge customer requirements with company goals.
• Coordinate managers and technical staff as required for specific projects or initiatives.
• Ensure the team maintains required documentation for knowledge management.
• Define clear deliverables, roles, and responsibilities for staff members.
• Collaborate with diverse teams, including developers, engineers, architects, quality assurance, and operations.
• Execute all aspects of large construction projects, refreshes, and retrofits from planning to implementation to completion.
• Approve concept designs, deliver project schedules, assign and allocate resources.
• Manage internal staff, including hiring, mentoring, training, and evaluating.
• Hire and manage contractors, architects, engineers, and interface with stakeholders.
• Prepare and develop budgets, manage the maintenance of the master budget and schedule.
• Document all phases of the project and prepare project status reports for senior management.

Requirements

• Bachelor’s Degree.
• 6 or more years of technical leadership experience.
• 2 or more years of management experience.
• Solid understanding of operations, technology, communications, and processes.
• 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems, and implementing process improvements.
• Experience with AI technology and an AI-first mindset, including automating solutions.

Preferred Qualifications

• Master’s degree.

Schedule

Scheduled weekly hours: 40.

Pay

The compensation range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, and certifications. Range: $142,300 - $195,700 per year.

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off, including paid time off, company and personal holidays, and paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities and programs to support personal and professional growth.