Associate Director-Technology II

This position requires office presence of a minimum of 5 days per week and is only located in Alpharetta, Georgia. No relocation is offered. AT&T will not hire applicants who require employer sponsorship now or in the future.

About The Team

We are the Operations backbone of HR Corporate Systems responsible for the stability, reliability, and performance of AT&T's most critical HR, Payroll, and GWS platforms — a portfolio of 100+ applications and 500+ integrations. We keep the systems that pay, support, and retain AT&T's workforce running with zero tolerance for extended outages, while shifting the team from reactive firefighting to proactive, automation-driven operations powered by Agentic AI.

Responsibilities

• Own operational stability of HR/HR-legacy and Payroll applications — high availability, minimal downtime, incident response, Tier 3 escalation, root cause analysis, and resiliency improvements across aging platforms.
• Lead a blended onshore/offshore (India IDC) team to maintain 24/7 coverage — building runbooks, SOPs, escalation protocols, and handoff procedures that account for the 10.5-hour time difference.
• Consolidate L1 & L2 operations — triage, monitoring, and incident response across all HR & GWS apps, including agentic AI MCP server orchestration.
• Govern SLAs and release management — standardized deployment processes, DBA operations (Workday, Infor, SAP, Databricks, Oracle), and consolidated SLA enforcement.
• Drive operational excellence & automation — runbook automation, proactive monitoring/alerting, self-healing infrastructure, and AI adoption across the team.
• Manage people & vendors — hiring, performance reviews, career development, disciplinary action, and vendor/stakeholder coordination during upgrades and migrations.

Requirements

• Experience in operations management, production support, and enterprise application support.
• 5+ years of direct supervisory/management experience, including leading distributed/offshore teams.
• Familiarity with incident & change management frameworks, monitoring tools, and enterprise application support.
• Bachelor's degree in Computer Science, IT, engineering, or related field.
• Independent judgment in mission-critical environments, cross-time-zone team leadership, strong documentation discipline, and clear escalation communication.

Qualifications

• Master's degree preferred.
• Hands-on experience supporting systems and legacy applications.
• Certifications: ITIL Foundation (or higher), PMP, or similar operational/PM certifications.
• Experience applying AI and automation to ops monitoring and self-healing infrastructure.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Pay

Individual starting salary within the range of $171,000.00 - $256,400.00 USD Annual may depend on geography, experience, expertise, and education/training.

Schedule

• Full-time office role
• 40 hours per week