Associate Director of Technology

About the Role

The Financial Aid Office (FAO) seeks an Associate Director of Technology to provide specific requirements and/or design solutions for business information systems and incorporate new technical systems to improve workflow, production, efficiency, and effectiveness within one of the nation’s most generous financial aid programs.

Responsibilities

• Translate business processes into system requirements and/or development of systems solutions.
• Analyze new business requirements, assist with feasibility of enhancement requests, system functionality, current system use, and user needs.
• Specify functional analysis and design; work with developers and analysts to recommend solutions and resolve system issues.
• Review, research, and evaluate software to determine its usefulness and appropriateness for existing or proposed business systems; assist or develop preliminary and detailed system design documentation.
• Perform testing of new systems, upgrades, and patching of existing systems; plan, conduct, and document results of testing.
• Develop instructional materials, training, and job aids.
• Advise users requiring assistance in solving complex problems or issues regarding management and business systems.
• Analyze data and provide data sets to users for analysis, including development of operational and analytical reports for end users.
• Liaise with external vendors or partners in support of business systems, including system development, implementation, and/or operations.
• Coordinate the implementation of new or modified business systems.
• Design expedited system process flows to meet demand for faster aid application turnaround during high-volume packaging seasons.
• Determine optimal use of system resources to comply with new federal reporting requirements with accuracy and efficiency.
• Refine the logic behind customized financial aid award notification processes to accommodate separation of direct and indirect costs in student budgets.
• Manage the department’s testing of quarterly regulatory updates to financial aid software.

Requirements

• Bachelor’s degree and five years of relevant experience or a combination of education and relevant experience.

Skills

• Knowledge of computer system capabilities, business processes, and workflow.
• Experience with enterprise applications and understanding of database-driven applications.
• Strong understanding of the software development life cycle.
• Knowledge of principles and techniques used in conducting management studies and systems analysis.
• Current knowledge of rapidly changing computer technology.
• Skill in conducting interviews and facilitating group meetings.
• Skill in developing and conducting training programs.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources.
• Strong listening, negotiation, and conflict resolution skills.
• Ability to design and document complex business systems.
• Proven problem-solving and analytical thinking; ability to approach problems logically and systematically.

About Us

At Stanford, every employee plays a part in our mission for a better tomorrow—from researchers to operations and from food services to educators. The Financial Aid Office is a dynamic team of dedicated professionals committed to serving all students, both undergraduate and graduate, and their families by maximizing the use of technology to provide funding, tools, and information necessary to meet educational expenses.

Pay

The expected pay range for this position is $124,602 to $151,091 per annum.

Schedule

Hybrid (at least 3 days per week on site). Main work location: Historic Stanford Campus.