Associate Director, Technical Enablement and Field Readiness

The Role

The Associate Director, Technical Enablement & Field Readiness leads the strategy, development, and execution of North America technical training programs supporting Field Applications Specialists, Field Service Engineers, Customer Training, Technical Support, and distributor partners. This role is responsible for building a high-performing technical workforce by accelerating onboarding, developing technical expertise, improving customer-facing capabilities, and driving a consistent, best-in-class customer experience.

This is a remote based position based in the US, reporting to the Director, Sales Enablement & Training.

Responsibilities

• Develop and execute the North America technical training strategy aligned to commercial and customer success goals.

• Identify capability gaps and implement learning solutions that improve technical proficiency, productivity, customer retention, and field effectiveness.

• Establish training KPIs and assessment methodologies to measure skill development, performance improvement, and business impact.

• Support launch readiness and capability development for new products and technologies.

• Create role-based learning journeys and certification pathways for field and customer-facing teams.

• Evaluate and implement innovative learning technologies, methodologies, and tools.

• Ensure curriculum remains current, effective, and aligned with organizational priorities.

• Lead and develop a team of managers and training professionals responsible for technical curriculum and delivery.

• Manage external training vendors and strategic learning partners.

• Lead the strategy and execution of National Sales and Service Meetings and provide leadership, content, and training support for regional meetings throughout the year to ensure consistent capability development, field readiness, and alignment with commercial objectives.

• Manage training budgets, resources, project portfolios, and program execution.

• Drive continuous improvement through needs assessments, learner feedback, performance metrics, and business outcomes.

• Ensure effective communication and coordination across all training initiatives.

• Perform other work-related duties as assigned.

Individual Required

• Education: Bachelor’s degree or equivalent experience.

• Experience: 10+ years of professional experience, including 7+ years in healthcare diagnostics, medical device, pharmaceutical, biotech, or related technical field roles.

• Leadership experience managing teams and developing talent.

• Strong strategic planning, program management, facilitation, and change leadership capabilities.

• Experience designing and implementing technical training programs, curricula, and competency frameworks.

• Excellent communication, collaboration, and stakeholder management skills.

• Ability to thrive in a fast-paced, highly matrixed environment.

• Travel: Willingness to travel up to 60%.

Work Environment

Typical work week and hours in a home office-based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.

Physical Demands

• Frequently required to sit, stand, and walk.
• Occasionally required to bend, twist, and reach.
• Must be physically able to travel up to 60%.
• Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.
• Travel includes airplane, train, automobile, and overnights.
• On a typical work day, 80% of time meeting with people in field or classroom, 20% of the time on computer, doing paperwork, or on the phone.
• Must be able to lift-up to 25 pounds.

Salary Range

The salary range for this position is $118,000 to $180,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.