Associate Director, Specialty Pharmacy Operations
About the role
The Associate Director, Specialty Pharmacy Operations is responsible for directing, monitoring, and enhancing specialty pharmacy and IDN operations within Madrigal’s Market Access and Trade team. The AD manages the dispensing operations across the channel to drive continuous improvement in patient access and adherence, while delivering a best-in-class patient and prescriber experience. This individual collaborates with key internal stakeholders including Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and the Market Access field team to identify patient access opportunities and implement impactful solutions. Additionally, the AD engages external stakeholders in day-to-day program operations and analysis of key data and KPI’s to ensure contractual obligations are meeting/exceeding obligations. This position reports to the Director, Specialty Pharmacy Operations.
Responsibilities
- Acquire and maintain deep understanding of NASH disease state, Rezdiffra™ clinical data and commercialization strategy
- Closely monitor Specialty Pharmacy and IDN performance to ensure contractual obligations are meeting / exceeding obligations
- Implement specialty pharmacy program services, enhancements, and operational efficiencies with the goal of positively impacting patient access, adherence, awareness, and affordability
- Maintain SP program correspondence, scripting, and collateral via internal legal and regulatory approval processes
- Partner with internal operations and data analytics teams to continuously evaluate and analyze specialty pharmacy vendor performance relative to goals and objectives
- Support Quarterly Business Reviews (QBR’s) with specialty pharmacies; prepare all materials, communicate expectations to vendors, and continuously drive performance while identifying key insights to incorporate into strategic planning efforts
- Collaborate closely with Consumer Marketing and Patient Access teams to enhance SP program to continuously meet the needs of HCP’s and patients
- Develop and communicate key messages to internal and external channel partners