Associate Director, Speaker Programs
Position Summary
Natera is seeking an experienced and highly operational Associate Director, Peer-to-Peer Education & Speaker Programs to lead the strategy, governance, and execution of our enterprise-wide healthcare professional (HCP) education programs.
Key Responsibilities
Lead the development, management, and continuous improvement of Natera's enterprise-wide peer-to-peer education and speaker program strategy.
Establish governance frameworks, operating models, and standardized processes that support scalable and compliant program execution across all business units.
Develop and maintain program policies, SOPs, training materials, playbooks, and operational documentation.
Ensure consistent program standards while supporting the unique needs of individual product lines and disease states.
Serve as the internal subject matter expert on speaker program best practices, operations, and compliance.
Oversee the end-to-end speaker lifecycle, including nomination, vetting, onboarding, contracting, credentialing, training, annual recertification, and performance management.
Partner with commercial and medical stakeholders to identify, develop, and maintain a high-performing physician speaker faculty.
Manage speaker profiles, engagement history, utilization metrics, training records, and program participation.
Manage processes related to fair market value (FMV) assessments, HCP contracting, documentation requirements, and audit readiness.
Oversee honoraria, expense reimbursement, and payment workflows in partnership with Finance and Accounts Payable.
Design, implement, and continuously improve operational processes that support speaker program execution at scale.
Create scalable systems and tools that improve efficiency, consistency, compliance, and stakeholder experience.
Identify opportunities to optimize program quality, reduce administrative burden, and enhance operational effectiveness.
Deliver regular reporting, business reviews, and strategic recommendations to senior leadership.
Qualifications
Bachelor's degree required.
7+ years of experience in speaker bureau management, peer-to-peer education, medical education, HCP engagement, commercial operations, or related functions within diagnostics, biotechnology, pharmaceutical, or medical device organizations.
Demonstrated experience managing healthcare professional speaker programs at scale.
Strong understanding of healthcare compliance requirements, including FMV and HCP contracting practices.
Proven experience developing operational processes, SOPs, governance models, and scalable program infrastructure.
Exceptional project management and organizational skills with the ability to manage multiple stakeholders, priorities, and timelines.
Strong analytical capabilities with experience developing KPIs, dashboards, and executive-level reporting.
Excellent communication and relationship-management skills with experience working with physician thought leaders and cross-functional teams.
Preferred Experience
Hands-on experience with Salesforce.com (SFDC), including program tracking, reporting, workflow management, and analytics.
Experience building or transforming speaker program operations from externally supported to internally managed models.
Experience with CRM, event management, reimbursement, contracting, or compliance management systems.
PMP, Lean, Six Sigma, or other operational excellence certifications are a plus.