Associate Director, Product Design

About the role

The Associate Director, Product Design – Pharmacy at Chewy leads teams focused on Rx fulfillment, medication compounding, and 3rd-party veterinary digital tools. This role is based in either Bellevue, WA or Boston, MA.

Responsibilities

• Transform customer and business objectives into compelling, purposeful, and feasible products.
• Lead innovative, systems-level thinking across pharmacy systems, ensuring speed and accuracy for pharmacists, vets, and the care of pets.
• Champion customer-centered improvements to our digital tools, connecting user insights to experience strategy.
• Execute the full design process - from discovery and ideation to flows, wireframes, and high-fidelity prototypes.
• Maintain a bias for action and prioritize across multiple initiatives.
• Lead and develop a high-performing design team, ensuring they are engaged, effective, and continuously growing.
• Champion Chewy’s culture and principles, setting new standards for operational and executional excellence.
• Cross-functional collaboration with product managers, developers, content strategists, user researchers, and fellow designers.
• Clearly articulate and present design thinking, process, and decisions to a wide range of Team Members, including senior leadership and C-suite executives.

Requirements

• 10+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
• Advanced proficiency in core design, including interaction design, information architecture, and user interface design.
• Consistently crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies.
• 4+ years of experience managing multidisciplinary teams, including researchers, content strategists, and product designers.
• Ability to evaluate both customer and business impact of design decisions across product areas.
• Ability to lead design for multiple tools and large-scale initiatives involving multiple business groups.

Qualifications

• Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry.
• Ability to travel quarterly as needed; role requires regular presence in a local office.

Skills

• Experience leading and building multiple teams of 8+ including leading other managers.
• Background in e-commerce, retail brands, or subscription services with an understanding of customer behavior and business goals in those contexts.

Benefits

Chewy offers a comprehensive benefits package including medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident coverage. Other benefits include parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and discounts such as 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Pay

The base salary range for this role is $166,000 - $265,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Schedule

This role is a hybrid model with 3-4 days in the hub location per week and is NOT a remote role.