Director, Product Design
for the introductory blurb? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The intro is not metadata; it's company overview. Should we keep it? It's substantive info about company. Probably we should keep as a
before sections. Not a heading. Then sections. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to remove the EEO paragraph, the "Please note: Whatnot will only contact you..." and the EOE statement. Also remove the "🚀 Join the Future of Commerce with Whatnot!" maybe that's marketing but it's substantive? It's about company; we can keep as part of intro. The emojis maybe okay but we can keep text.
We must not include markdown fences.
Let's extract content:
Intro: "🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce."
Then "About The Role" heading (we will make
About the Role
) followed by paragraph: "We’re looking for a strategic and inspiring Director of Product Design to lead our Buyer Design team, the group responsible for shaping the end-to-end experience for millions of users navigating our platform. As the design leader overseeing the entire buyer journey, you'll drive the strategy and execution for everything from customer acquisition, activation, to retention and re-engagement. This includes onboarding, discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, customer service, our games team, and customer service flows. You’ll be a true player-coach, equally comfortable building and developing a high-performing design team as you are rolling up your sleeves and doing the work yourself. You’ll help shape the team, establish clear career paths, mentor designers, and create an environment where people can grow and do their best work. As a leader, you’ll help define the design strategy and set a clear vision for what our experiences can become, partnering closely with product, engineering, research, and business teams to turn that vision into a roadmap for the team. As a practitioner, you’ll stay close to the work. You’ll move fluidly from defining the long-term experience vision to tackling specific product and feature-level design challenges - exploring concepts, prototyping ideas, and helping bring the details to life. This role is for someone who can lead through both direction and craft, knowing when to empower the team and when to jump in and design alongside them."
Then "What You'll Do" heading -> Responsibilities
(or maybe "What You'll Do" but instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we map What You'll Do to Responsibilities. Use - for list.
List items:
- Lead and scale a high-performing team of product designers across the buyer funnel.
- Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross-functional partners.
- Partner with research, data, and product to develop deep customer empathy and inform high-impact design decisions.
- Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
- Ensure our experiences are accessible, inclusive, and delightfully human.
- Champion design quality and consistency across surfaces while enabling speed and iteration.
- Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
- Represent design in executive conversations and influence company-wide priorities.
Then "What We’re Looking For" heading ->
Requirements
(or Qualifications). Use list.
List items:
- 10+ years of product design experience, with at least 3+ years leading teams.
- A player-coach mindset-excited to mentor, but equally passionate about designing and solving problems hands-on.
- Strong portfolio showcasing interaction and visual design skills, with a track record of shipping successful products.
- Proven success designing and scaling customer-facing experiences across a complex funnel (acquisition through retention).
- Deep expertise in interaction design, systems thinking, and user-centered design.
- Strong understanding of search, discovery, personalization, and taxonomy design principles.
- Experience in e-commerce, marketplaces, or live shopping platforms is a major plus.
- A strong collaborator who thrives at the intersection of product, business, and user needs.
- A portfolio that demonstrates thoughtful, elegant solutions to complex problems.
Then "Why You’ll Love This Role" heading? Not in list; we could treat as a section maybe "Benefits"? But it's more about culture. Could be a section "About the Team" but not required. The instruction: prefer a few substantive sections over many thin ones. Could combine "Why You’ll Love This Role" into a paragraph under maybe "About the Role" or as a separate section like "What You’ll Love". But not in prescribed headings. Could we create a section "Benefits"? It mentions: "You’ll help define how the next generation of users discover, shop, and engage with sellers and communities they love. You’ll work alongside a passionate and ambitious team that values joy, experimentation, and deep customer empathy. And you’ll help build a design culture where creativity and performance go hand in hand." That's more about role appeal, not benefits like health etc. Could be a section "What You’ll Love". But instruction says only use those headings if content exists. It didn't forbid other headings? It says: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive list. However later: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we could add a heading like "Why You’ll Love This Role" if we want. But better to stick to given examples to be safe. Could incorporate that paragraph into a
after Requirements maybe as a "Benefits" section? But benefits usually refer to compensation, perks. This is more about role appeal. Could treat as a section "Benefits" but it's not benefits like health. Might be okay.
We also have Compensation Range: $310K - $365K. That's Pay section.
Thus sections: About the role, Responsibilities, Requirements, Pay.
We might also include a short
for the introductory company overview before About the role.
Let's craft HTML:
🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
About the Role
We’re looking for a strategic and inspiring Director of Product Design to lead our Buyer Design team, the group responsible for shaping the end-to-end experience for millions of users navigating our platform. As the design leader overseeing the entire buyer journey, you'll drive the strategy and execution for everything from customer acquisition, activation, to retention and re-engagement. This includes onboarding, discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, customer service, our games team, and customer service flows. You’ll be a true player-coach, equally comfortable building and developing a high-performing design team as you are rolling up your sleeves and doing the work yourself. You’ll help shape the team, establish clear career paths, mentor designers, and create an environment where people can grow and do their best work. As a leader, you’ll help define the design strategy and set a clear vision for what our experiences can become, partnering closely with product, engineering, research, and business teams to turn that vision into a roadmap for the team. As a practitioner, you’ll stay close to the work. You’ll move fluidly from defining the long-term experience vision to tackling specific product and feature-level design challenges - exploring concepts, prototyping ideas, and helping bring the details to life. This role is for someone who can lead through both direction and craft, knowing when to empower the team and when to jump in and design alongside them.
Responsibilities
- Lead and scale a high-performing team of product designers across the buyer funnel.
- Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross-functional partners.
- Partner with research, data, and product to develop deep customer empathy and inform high-impact design decisions.
- Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
- Ensure our experiences are accessible, inclusive, and delightfully human.
- Champion design quality and consistency across surfaces while enabling speed and iteration.
- Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
- Represent design in executive conversations and influence company-wide priorities.
Requirements
for prose. We must preserve ALL substantive information; do not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to remove the EEO paragraph, the "Please note: Whatnot will only contact you..." and the EOE statement. Also remove the "🚀 Join the Future of Commerce with Whatnot!" maybe that's marketing but it's substantive? It's about company; we can keep as part of intro. The emojis maybe okay but we can keep text. We must not include markdown fences. Let's extract content: Intro: "🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce." Then "About The Role" heading (we will make
About the Role
) followed by paragraph: "We’re looking for a strategic and inspiring Director of Product Design to lead our Buyer Design team, the group responsible for shaping the end-to-end experience for millions of users navigating our platform. As the design leader overseeing the entire buyer journey, you'll drive the strategy and execution for everything from customer acquisition, activation, to retention and re-engagement. This includes onboarding, discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, customer service, our games team, and customer service flows. You’ll be a true player-coach, equally comfortable building and developing a high-performing design team as you are rolling up your sleeves and doing the work yourself. You’ll help shape the team, establish clear career paths, mentor designers, and create an environment where people can grow and do their best work. As a leader, you’ll help define the design strategy and set a clear vision for what our experiences can become, partnering closely with product, engineering, research, and business teams to turn that vision into a roadmap for the team. As a practitioner, you’ll stay close to the work. You’ll move fluidly from defining the long-term experience vision to tackling specific product and feature-level design challenges - exploring concepts, prototyping ideas, and helping bring the details to life. This role is for someone who can lead through both direction and craft, knowing when to empower the team and when to jump in and design alongside them." Then "What You'll Do" heading ->Responsibilities
(or maybe "What You'll Do" but instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we map What You'll Do to Responsibilities. Use- for list.
List items:
- Lead and scale a high-performing team of product designers across the buyer funnel.
- Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross-functional partners.
- Partner with research, data, and product to develop deep customer empathy and inform high-impact design decisions.
- Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
- Ensure our experiences are accessible, inclusive, and delightfully human.
- Champion design quality and consistency across surfaces while enabling speed and iteration.
- Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
- Represent design in executive conversations and influence company-wide priorities.
Then "What We’re Looking For" heading ->
Requirements
(or Qualifications). Use list. List items: - 10+ years of product design experience, with at least 3+ years leading teams. - A player-coach mindset-excited to mentor, but equally passionate about designing and solving problems hands-on. - Strong portfolio showcasing interaction and visual design skills, with a track record of shipping successful products. - Proven success designing and scaling customer-facing experiences across a complex funnel (acquisition through retention). - Deep expertise in interaction design, systems thinking, and user-centered design. - Strong understanding of search, discovery, personalization, and taxonomy design principles. - Experience in e-commerce, marketplaces, or live shopping platforms is a major plus. - A strong collaborator who thrives at the intersection of product, business, and user needs. - A portfolio that demonstrates thoughtful, elegant solutions to complex problems. Then "Why You’ll Love This Role" heading? Not in list; we could treat as a section maybe "Benefits"? But it's more about culture. Could be a section "About the Team" but not required. The instruction: prefer a few substantive sections over many thin ones. Could combine "Why You’ll Love This Role" into a paragraph under maybe "About the Role" or as a separate section like "What You’ll Love". But not in prescribed headings. Could we create a section "Benefits"? It mentions: "You’ll help define how the next generation of users discover, shop, and engage with sellers and communities they love. You’ll work alongside a passionate and ambitious team that values joy, experimentation, and deep customer empathy. And you’ll help build a design culture where creativity and performance go hand in hand." That's more about role appeal, not benefits like health etc. Could be a section "What You’ll Love". But instruction says only use those headings if content exists. It didn't forbid other headings? It says: "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive list. However later: "IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So we could add a heading like "Why You’ll Love This Role" if we want. But better to stick to given examples to be safe. Could incorporate that paragraph into a
after Requirements maybe as a "Benefits" section? But benefits usually refer to compensation, perks. This is more about role appeal. Could treat as a section "Benefits" but it's not benefits like health. Might be okay. We also have Compensation Range: $310K - $365K. That's Pay section. Thus sections: About the role, Responsibilities, Requirements, Pay. We might also include a short
for the introductory company overview before About the role. Let's craft HTML:
🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
About the Role
We’re looking for a strategic and inspiring Director of Product Design to lead our Buyer Design team, the group responsible for shaping the end-to-end experience for millions of users navigating our platform. As the design leader overseeing the entire buyer journey, you'll drive the strategy and execution for everything from customer acquisition, activation, to retention and re-engagement. This includes onboarding, discovery surfaces (browse, search, ranking, personalization, taxonomy), the live shopping experience, customer service, our games team, and customer service flows. You’ll be a true player-coach, equally comfortable building and developing a high-performing design team as you are rolling up your sleeves and doing the work yourself. You’ll help shape the team, establish clear career paths, mentor designers, and create an environment where people can grow and do their best work. As a leader, you’ll help define the design strategy and set a clear vision for what our experiences can become, partnering closely with product, engineering, research, and business teams to turn that vision into a roadmap for the team. As a practitioner, you’ll stay close to the work. You’ll move fluidly from defining the long-term experience vision to tackling specific product and feature-level design challenges - exploring concepts, prototyping ideas, and helping bring the details to life. This role is for someone who can lead through both direction and craft, knowing when to empower the team and when to jump in and design alongside them.
Responsibilities
- Lead and scale a high-performing team of product designers across the buyer funnel.
- Define and drive the vision, strategy, and execution for the buyer experience in collaboration with cross-functional partners.
- Partner with research, data, and product to develop deep customer empathy and inform high-impact design decisions.
- Shape intuitive, elegant systems across discovery, live shopping, and post-purchase experiences.
- Ensure our experiences are accessible, inclusive, and delightfully human.
- Champion design quality and consistency across surfaces while enabling speed and iteration.
- Nurture a strong design culture through mentorship, feedback, and high standards for craft and thinking.
- Represent design in executive conversations and influence company-wide priorities.
Requirements