Associate Director, Oncology Treatment Site Lead - Florida Territory (FL)

About the role

The Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites. This role educates and supports sites so they can consistently execute the end-to-end product operational journey—from onboarding and readiness through ordering workflow execution and steady-state operations. TSLs help support sites by educating them about necessary processes, answering questions about operational issues, and ensuring a reliable, seamless experience across the treatment journey.

The TSL focuses on operational and process support, not clinical treatment information. This is a field-based, customer-facing, non-demand generating, and non-promotional role responsible for accounts in the Florida geography. The candidate must reside in the designated geographic territory.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring they are educated on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites, providing support regarding processes, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing them through cross-functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize company-generated data and dashboards to assess site operational metrics (as approved) and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help enhance communication, operational workflows, resources, and education.

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with the ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Preferred Experience

• Experience supporting site activation/readiness and operational support for advanced therapies (e.g., cell therapies, gene therapies, radioligand therapies).
• Experience working with complex oncology workflows.
• Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise.

Benefits

• Comprehensive medical, dental, vision, and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate, and sick days.
• Annual bonus and long-term incentive (if applicable).

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Pay

The salary range for this role is $190,800.00 - $300,300.00. An employee’s position within the salary range will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

Schedule

• Travel requirements: ~50%.
• Flexible work arrangements: Remote.
• Shift: 1st - Day.