Associate Director, Oncology Treatment Site Lead - Texas Territory (TX)

Our Company is preparing for the potential U.S. launch of an oncology mRNA-based individualized neoantigen therapy for early stage melanoma. This role involves operational complexities for treatment sites and requires close coordination with cross-functional partners. To ensure site readiness and support consistent site execution, we are building a dedicated team of field-based operational roles. The Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites.

About the role

This role educates and supports treatment sites to consistently execute the end-to-end product operational journey—from onboarding and readiness through ordering workflow execution and steady-state operations. The TSL helps sites by educating them about necessary processes, answering operational questions, and ensuring a reliable, seamless experience. The role is focused on operational and process support, not clinical treatment information, and requires strong knowledge of treatment-site operations and cross-functional workflows.

This is a field-based, customer-facing, non-demand generating, and non-promotional role covering the Texas geography. The candidate must reside in the designated territory.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring they are educated on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial implementation and ongoing operational support.
• Ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites, providing support on processes, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing them through cross-functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize company-generated data and dashboards to assess site operational metrics (as approved) and identify opportunities for improvement.
• Synthesize site feedback and process insights to help enhance communication, operational workflows, resources, and education.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with the ability to interact across cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Preferred Qualifications

• Experience supporting site activation/readiness and operational support for advanced therapies (e.g., cell therapies, gene therapies, radioligand therapies).
• Experience working with complex oncology workflows.
• Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise.

Benefits

• Comprehensive medical, dental, vision, and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, compassionate, and sick days.
• Eligibility for annual bonus and long-term incentive (if applicable).

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Pay

The salary range for this role is $190,800.00 - $300,300.00. An employee’s position within the range will be based on factors including education, qualifications, certifications, experience, skills, geographic location, and business needs.

Schedule

• Regular, full-time employee status.
• Travel requirements: ~50%.
• Flexible work arrangements: Remote (field-based).
• Shift: 1st - Day.