Associate Director, Oncology Treatment Site Lead - Carolinas Territory (NC)

About the role

The Associate Director Oncology Treatment Site Lead (TSL) is the primary field-based point of contact for operational information and support for product treatment sites. This role educates and supports sites to ensure consistent execution of the end-to-end product operational journey—from onboarding and readiness through ordering workflow execution and steady-state operations. TSLs help sites by educating them about necessary processes, answering operational questions, and supporting a reliable, seamless experience. The role is focused on operational and process support, not clinical treatment information, and requires strong knowledge of treatment-site operations, cross-functional workflows, and stakeholder alignment.

This is a field-based, customer-facing, non-demand generating, and non-promotional role covering the Carolinas territory (including NC). The candidate must reside in the designated geographic territory.

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring sites are educated on workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial implementation and ongoing operational support.
• Ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for assigned treatment sites, providing support on processes, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and addressing them through cross-functional coordination and defined processes.
• Collaborate with cross-functional oncology field teams (as approved) to support coordinated, compliant engagement and a consistent experience for sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize company-generated data and dashboards to assess site operational metrics (as approved) and identify opportunities for improvement.
• Synthesize site feedback and process insights to help HQ teams enhance communication, workflows, resources, and education.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in “white space” environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact across cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%.
• Valid driver’s license.

Preferred Qualifications

• Experience supporting site activation/readiness and operational support for advanced therapies (e.g., cell therapies, gene therapies, radioligand therapies).
• Experience working with complex oncology workflows.
• Experience working with large oncology systems and navigating multiple stakeholder groups across a single enterprise.

Pay

The salary range for this role is $190,800.00 - $300,300.00. An employee’s position within the range will be based on factors including education, qualifications, certifications, experience, skills, geographic location, and business needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

Benefits

We offer a comprehensive package of benefits, including:

• Medical, dental, vision, and other insurance benefits (for employee and family).
• Retirement benefits, including 401(k).
• Paid holidays, vacation, and compassionate and sick days.

More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Schedule

• Field-based role requiring ~50% travel.
• Flexible work arrangements available.
• Valid driver’s license required.