Associate Director of TDS and Residential Services

About the role

The Associate Director Transitional Services and Residential Programs oversees both the Transitional Day Services and Residential Programs. Reporting to the Senior Director of Programs, they manage daily operations and implement programmatic enhancements, focusing on providing person-centered programming that embodies The Arc's values.

Responsibilities

• Oversee daily operations of Transitional Day Services and Residential Programs.
• Ensure program executions align with service designs and are implemented from a person-centered perspective.
• Support Service Managers in developing supervisory skills, managing caseloads, and completing annual reviews.
• Support staff during participant emergencies in the Residential program, as needed.
• Some weekend work is required and is based on participant need.
• Ensure all required staff documentation is up to date and complete.
• Ensure participant data is current and regularly updated.
• Monitor ISP’s/POS requests to ensure timeliness and accuracy.
• Confirm all participants have current funding and Service Managers are accurately tracking attendance.
• Ensure Semi-Annual reviews are completed, and goals are updated as needed.
• In tandem with Senior Director of Programs, develop and monitor operations budget.
• Track program performance metrics and manage caseload and staff performance in accordance with program design and budget needs.
• Champion use of technology to enhance program delivery and experience.
• Member of The Arc’s Leadership Team. Actively contribute development and implementation of policies and procedures. Model and provide Leadership regarding all Agency programs and supports.
• Track program operations budget, ensuring costs remain within allotted budgets, reallocating to ensure maximum utilization, and monitoring to manage loss control.
• Analyze, plan and implement service improvements for Transitional Day Services and Residential programs, inclusive of tracking participant attendance, participant demographic, participant interests and activities and DSP caseload. Includes trend analysis and suggestions for programmatic enhancements.
• Provides agency-based trainings as assigned.
• Maintains positive relationship with funders and community-based partners.
• Attend community meetings relevant to disabilities as needed.
• Attend trainings, seminars and conferences as indicated.
• Promotes overall growth of programs for participants of The Arc San Francisco.

Qualifications

• Bachelor’s degree required.
• Experience working in a related field; social work, health coaching, special education, case management.
• Minimum of 2 years of management experience is preferred.