Associate Director of Online Student Success

About the role

The Associate Director manages all day-to-day operations of the unit, including consistent processing and accuracy of admissions and student records. Working directly with the Directors of Admissions and Advising, the Associate Director is responsible for leading and managing operations across the student experience unit, developing process efficiencies that will bring the unit to scale, and thinking strategically and operationally as it relates to online and commuter student success and retention.

Responsibilities

Leads admissions and enrollment operations for the Office of Online Student Success (OSS) including but not limited to oversight of records processing in Slate and PeopleSoft, and oversight of application management, down-funnel conversions, and admission decision processes. Leads and is responsible for accurate and consistent processing of admissions records and the transition to matriculated student records. Oversees the development and maintenance of reporting systems to support tracking between Slate and PeopleSoft. Supervises OSS admissions operations, inquiry management, and admissions advising staff (5-7 FTE). Provides operational admissions support for a small population of commuter students. Leads advising operations across the Online Student Success unit including but not limited to leading efficiencies of processes and operations, managing student records reporting functions, transfer credit processes. Academic probation processes, degree certification processes, and high-level workflows around petitions, IUT’s, transfer credit, declarations, exceptions, FERPA forms, and other student services related documents. Serves as the primary oversight of the day-to-day unit operations. Partners with the Director of Admission, manages strategic oversight and departmental goals and objectives. Supports the Director of Admissions in setting strategic goals and priorities for the division. Drives student success outcomes. Serves as department primary point of contact for operational functions, data analysis, management, and reporting. Ensures all operational aspects of the division are accurate, relevant, and regularly assessed for efficiency. Other duties as assigned.

Requirements

Bachelors degree required. Masters degree preferred. 5 plus years of experience in higher education, operations management, or related field. Demonstrated progressive leadership and operational experience, including supervision of staff.

Skills and Knowledge

Demonstrates consistent leadership and initiative. Exceptional administrative acumen. Strong customer service background preferred. Familiarity with online learning technology a plus. Excellent computer skills (Microsoft Office Suite). Knowledge of University policies and procedures, Rules & Regulations, etc. Utilizes all available technology to include, but not limited to, Orange SUccess, Onbase, PeopleSoft, CollegeNet, DegreeWorks. Proven ability to collect information and maintain discretion. Works independently as well as collaboratively, and to foster the success of others. Knowledge of undergraduate and graduate level university degree requirements. Active listening, independent problem solving, and effective communication with students, colleagues, and the broader university community. Works with a diverse population.