Associate Director of Mental Health

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one-room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high-quality health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

About the Role

Serve as Administrator for Adult Outpatient Mental Health services: Adult Outpatient MHOTORS Program, including Integrated Outpatient Service (IOS), Outpatient Support Team (OST), Adult Outpatient Department (AOPD), and Clozapine Program.

Responsibilities

• Oversee daily operations of the Outpatient Mental Health Programs for a census of 3,000 patients: IOS, OST, AOPD, and Clozapine Program.
• Work in collaboration with CPEP, inpatient, medical services, and community partners regarding referrals to outpatient programs, manage program intake calendar, ensure timely access to care, and maintain target TNAA.
• Serve as the point person for all projects/initiatives in the H+H system related to outpatient mental health services.
• Act as liaison with regulatory agencies like OMH/DOH.
• Create all Statements of Work (SOW), training, and other relevant documents for day-to-day functioning and survey readiness.
• Oversee all data collection, analysis, and reports to the Quality Management department and other regulatory agencies.
• Maintain target metrics and create/implement Performance Improvement (PI) as needed, including Access metrics (TNAA, Fill Rate, Booking Rate, No Show Rate).
• Work with Finance and Utilization Management closely on billing and encounter completion.
• Maintain Policies and Procedures, Template management, and scheduling.
• Serve as SOW lead for Outpatient Programs.
• Oversee registration staff and procedures, including registration, scheduling, work queues, referral queues, and e-consults.
• Perform other duties as assigned.

Requirements

• Possession of a valid license and current registration to practice in a mental health discipline issued by the New York State Education Department (NYSED).
• Three (3) years of progressively responsible experience in a health care setting or regulatory agency administration, with an emphasis on development and evaluation of mental health delivery services; one (1) year of which must have been in an administrative, managerial, or supervisory capacity.