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Jobs · Information Technology · New York

Associate Director of IT Operations (Infrastructure Architecture)

BioSpace · Troy, NY · 3 mo ago
Information Technology$126k–$241k/yrFull-time

About the Role

The Associate Director of IT Operations (Infrastructure Architecture) ensures the reliable operation, delivery, and management of IT/Operational Technology (IT/OT) infrastructure and services, with a focus on supporting a highly regulated GxP environment. This role provides strategic direction, operational management, and administrative oversight for daily IT operational activities, including hardware, communications & WiFi infrastructure, and service delivery. The position also ensures integration and alignment with corporate IT systems and infrastructure while maintaining robust compliance, security, and service standards.

Responsibilities

  • Ensure the reliable operation of IT/OT infrastructure, including servers, hardware, communications, desktop support, and oversight of daily operational activities.
  • Define, implement, and lead IT/OT infrastructure architecture, focusing on hyper-converged systems, advanced networking, and wireless technologies to ensure robust connectivity and security.
  • Build scalable and secure wireless networks to support industrial and enterprise needs.
  • Provide operational management for data centre operations, network services, telecom, asset management, and security, ensuring systems and procedures are in place for effective monitoring and reporting.
  • Maintain compliance with industry standards, including experience with automation systems such as DeltaV/Emerson and Rockwell/Allen-Bradley.
  • Manage service providers to ensure high-quality service delivery and alignment to service level agreements (SLAs), acting as the escalation point for major incidents.
  • Ensure compliance with relevant regulations and standards, including GxP, FDA, and other global regulatory requirements.
  • Maintain robust security measures to protect IT/OT infrastructure, including data integrity and disaster recovery planning.
  • Lead and mentor a diverse technical team, including recruitment, training, performance evaluations, and target setting for the IT Operations team.
  • Collaborate with partners to ensure seamless integration between IT and OT systems.
  • Provide regular management reporting on service performance and IT operations.

Requirements

  • Management and delivery experience, including management of a diverse technical team (Helpdesk, Desktop, Server, and Network staff), with experience managing vendors and managed services.
  • Experience developing and deploying SLAs, metrics, and other best practices, as well as successfully implementing ITIL practices into an organization.
  • Experience with Business Continuity and Disaster Recovery planning.
  • Strong background in Microsoft OS, particularly Server and GPO elements.
  • Strong understanding of Data Integrity and associated tools.
  • Hands-on experience designing and documenting infrastructure architecture across networking, compute, and security domains.
  • Demonstrated experience with security frameworks (NIST CSF, IEC 62443, or ISO 27001) and applying them within regulated environments.

Qualifications

  • BS/BA in Information Technology or related field.
  • For Senior Manager: 8+ years of progressively responsible experience, including 8+ years of management experience and a minimum of 3 years in an FDA or similarly regulated environment.
  • For Associate Director: 10+ years of progressively responsible experience, including 10+ years of management experience and a minimum of 3 years in an FDA or similarly regulated environment.
  • May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
  • Preferred knowledge of IT compliance guidelines, including PICS, CFR21 Part 11, Annex 11, and GAMP.

Pay

Salary Range (annually): $126,300.00 - $241,200.00

Benefits

Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role:

  • Annual bonuses or other incentive plans.
  • Equity awards.
  • Pension or retirement benefits, 401(k) company match.
  • Health and wellness programs, fitness centers.
  • Insurance benefits (e.g., medical, dental, vision, life, and disability).
  • Paid time off and family support benefits.

For additional information about Regeneron benefits in the U.S., visit Regeneron Total Rewards. For other locations, additional information will be provided during the recruitment process.

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