Associate Director of Field Operations

About the role

The Associate Director of Field Operations is responsible for leading, coordinating, and overseeing all field operations activities within assigned territories or markets. This role ensures operational excellence through strong leadership, workforce development, strategic planning, customer relationship management, and execution of company objectives. The Associate Director of Field Operations is accountable for ensuring field operations are completed safely, efficiently, within budget, and in compliance with customer expectations, company standards, and regulatory requirements. This position provides leadership and oversight to Field Managers, Area Supervisors, Field Specialists, and field employees while fostering a culture aligned with company mission, vision, and values. This role supports operational performance, employee development, succession planning, customer satisfaction, continuous improvement initiatives, and long-term operational growth across all assigned markets. Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States. Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.

Responsibilities

• Supervisory Responsibilities: An Associate Director of Field Operations spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map. They have the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations. Duties include administrative tasks, such as overseeing the department's employment and training procedures, developing sales strategies, setting objectives and guidelines, establishing budgets, and building positive relationships with potential business partners. The Director of Field Operations will also lead and empower staff in a joint effort to reach department goals.
• Leadership & Team Management: Directly oversee multiple Field Managers and field leadership teams across assigned territories.
• Leadership & Team Management: Lead, mentor, develop, and evaluate Field Managers, Area Supervisors, Field Specialists, and field personnel.
• Leadership & Team Management: Conduct regular one-on-one meetings, coaching sessions, annual performance reviews, and corrective action procedures.
• Leadership & Team Management: Develop succession plans and maintain leadership bench strength to support operational growth.
• Leadership & Team Management: Recruit, interview, hire, onboard, train, and retain field operations personnel.
• Leadership & Team Management: Foster a positive, high-accountability work environment focused on teamwork, safety, employee engagement, and operational excellence.
• Leadership & Team Management: Lead weekly and monthly operational meetings with field leadership teams.
• Leadership & Team Management: Partner with Human Resources regarding employee relations, investigations, performance management, and corrective actions.
• Leadership & Team Management: Support cross-functional operational initiatives and Operations Services Center leadership.
• Operations Management: Oversee and support all field operations activities within assigned territories.
• Operations Management: Ensure successful planning, coordination, and execution of field operations according to operational and customer requirements.
• Operations Management: Monitor operational progress and adjust plans as necessary to meet deadlines, quality standards, safety expectations, and business objectives.
• Operations Management: Allocate field resources effectively to maximize operational efficiency and customer satisfaction.
• Operations Management: Develop and implement operational standards, procedures, goals, objectives, and strategic initiatives.
• Operations Management: Maintain staffing levels and operational readiness to support customer demand and business growth.
• Operations Management: Support and drive continuous improvement initiatives across field operations.
• Operations Management: Spend significant time in the field building employee and customer relationships while ensuring operational excellence.
• Customer & Business Development: Build and maintain strong client relationships at both operational and senior management levels.