Associate Director of Enrollment Systems & Strategic Operations

About the role

The Associate Director of Enrollment Systems & Strategic Operations (ADESSO) at the Lundquist College of Business is a senior strategic leader with delegated authority over enrollments systems strategy, governance, and optimization, and the functional owner of Slate CRM (customer relationship management) for the Lundquist College of Business graduate programs.

Responsibilities

• Drive operational excellence across recruitment, application, decision, and onboarding workflows, providing advanced data analytics, portfolio leadership, project management, and operational oversight that directly support college and institutional enrollment goals.
• Direct data-informed decision-making by owning the strategic, architectural, and governance components of the CRM environment.
• Lead complex, cross-functional initiatives, supervise key administrative staff, and steward the systems, processes, and insights that enable efficient, equitable, and high-impact enrollment operations.

Requirements

• Minimum requirements: Bachelor’s degree and three years of experience working with CRM technology OR an equivalent combination of education and professional experience equally seven years.
• Experience providing strategic consultation (examples would include project management roles, leading strategic initiatives on policy development, translating data into executive-level recommendations etc)
• Advanced expertise in Slate CRM administration, including workflow automation, business rules, reader processes, complex queries, reporting, and CRM architecture best practices.
• Demonstrated strength in data analytics and reporting, including database principles, data transformations (SQL), data stewardship and integrity, and development of dashboards, visualizations, and models using multiple data sources.
• Strong systems integration knowledge, including interfacing campus-defined operating systems with enterprise software and understanding system management, security, and control procedures.
• Proven project and portfolio management skills, including planning, prioritization, risk and issue management, and cross-functional coordination.
• Advanced proficiency with Microsoft Office tools, particularly Excel (pivot tables, lookups, modeling); experience with business intelligence tools such as Power BI or Tableau preferred.
• Exceptional problem-solving ability with a systems-thinking and continuous improvement mindset.
• Excellent written and verbal communication skills, with the ability to build effective working relationships across diverse internal and external stakeholder groups.
• High level of integrity, professionalism, and discretion in handling confidential and sensitive information.

Qualifications

• Experience working in a graduate or professional school environment.
• Three (3) years of successful professional CRM application configuration and administration in a higher education setting.
• Experience providing consultation or training to a variety of user types.
• Experience with the CRM technology Slate.

Skills

• Advanced expertise in Slate CRM administration.
• Data analytics and reporting skills.
• Systems integration knowledge.
• Project and portfolio management skills.
• Microsoft Office proficiency, especially Excel.
• Problem-solving and continuous improvement mindset.
• Effective communication and stakeholder relationship building.
• Confidentiality and integrity.

Benefits

The University of Oregon provides a comprehensive benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information, visit our website.

Pay

$80,000 - $90,000 per year

Schedule

Fiscal Year 2025-2026

Contact Information

To be considered, please submit:

1. A current resume/CV that clearly demonstrates how you meet the minimum qualifications for the position. Where applicable, applicants may also address preferred qualifications and professional competencies. Including relevant work history with dates of employment and educational background will help us evaluate how you meet the qualifications for the position.
2. Three (3) professional references with contact information. References will not be contacted without prior notification.

For a copy of the full position description, please email cbsohr@uoregon.edu. Salary offers are based on qualifications, experience, and the University's fair, equitable, and consistent pay practices.